Helpdesk conversation rant

[dianochka5]

Just spent half hour with helpdesk at work. Couldn't get any internet connection through LAN or Wireless. By the end of the conversation I just wanted to scream, so I politely said thank you and hung up before I started cursing him off.

Here are the highlights:

Me: I'm unable to connect online through LAN or Wireless
Helpdesk: OK.. Disconnect your

Comments

[redheadrat]

жуть

[dianochka5]

Tell me about it.. Can't believe how incompetent these people are

[redheadrat]

IMHO - IT and HR should only be hired as temps

[dianochka5]

Well have to disagree w/ you on that. It's not really IT and HR has nothing to do w/ it.
But the problem is that all helpdesk functionality is offshored. And the quality has gone down significantly.

[redheadrat]

OH... offshorinig should be disallowed

[dianochka5]

yes.. that's the problem