Helpdesk conversation rant
Just spent half hour with helpdesk at work. Couldn't get any internet connection through LAN or Wireless. By the end of the conversation I just wanted to scream, so I politely said thank you and hung up before I started cursing him off.
Here are the highlights:
Me: I'm unable to connect online through LAN or Wireless
Helpdesk: OK.. Disconnect your laptop from the docking station and reconnect
Me: I don't use a docking station.
Helpdesk: What?? How do you get online then?
Me: Wireless or plug in network cable directly. Docking station isn't a must
After 15 minutes I was able to get online through LAN. Then I ask him another question:
Me: Thanks, but why am I unable to get online through Wireless?
Helpdesk: Well, there's something wrong with your ISP. You should contact them
Me: Hmm.. no.. I'm in the office, and not working from home. So, you're my point of contact. Have others reported any problems w/ wireless?
Helpdesk: Hmm.. OK madam.. You can ask your colleagues if they're having problems. However. You're not getting wireless, because you're in the office. And you don't have wireless there.
Me: Wrong! The entire building is wireless enabled for last 2 years. And I've been using wireless ever since.
Helpdesk: OK then.. You're not connecting through wireless, because it cannot find a signal
Me: I know that. I'm asking you why I can't find a signal? Do I need to re-install Odyssey?
Helpdesk: No.. You are just not finding a signal.
At this point I was ready to scream and curse, so I just politely said bye and hung up.
Here are the highlights:
Me: I'm unable to connect online through LAN or Wireless
Helpdesk: OK.. Disconnect your laptop from the docking station and reconnect
Me: I don't use a docking station.
Helpdesk: What?? How do you get online then?
Me: Wireless or plug in network cable directly. Docking station isn't a must
After 15 minutes I was able to get online through LAN. Then I ask him another question:
Me: Thanks, but why am I unable to get online through Wireless?
Helpdesk: Well, there's something wrong with your ISP. You should contact them
Me: Hmm.. no.. I'm in the office, and not working from home. So, you're my point of contact. Have others reported any problems w/ wireless?
Helpdesk: Hmm.. OK madam.. You can ask your colleagues if they're having problems. However. You're not getting wireless, because you're in the office. And you don't have wireless there.
Me: Wrong! The entire building is wireless enabled for last 2 years. And I've been using wireless ever since.
Helpdesk: OK then.. You're not connecting through wireless, because it cannot find a signal
Me: I know that. I'm asking you why I can't find a signal? Do I need to re-install Odyssey?
Helpdesk: No.. You are just not finding a signal.
At this point I was ready to scream and curse, so I just politely said bye and hung up.