(no subject)
I work for a health insurance company and I've done something kind for 100's of people who don't even know it. A few years back, we had a system failure. For whatever reason the system did not send alerts and the people using the system did not realize it was down. The system was used to arrange cab rides for medicare-medicaid people who cannot drive but have appointments they cannot miss. The system was designed to fax cab companies without having everyone fax the same number all at once. Our company could send out 24 faxes at a time but the cab companies could only receive 1-3 at a time each. Around 50 employees could also be sending requests to the 24 fax lines. The system was designed to do traffic control and hold faxes until something was available.
On this day it stopped and all the faxes over a few hours failed to go through. I discovered that it wasn't working during a routine check. I saw the problem, checked to see if there was an alert notice we missed and wondered why no one said anything. I called the users and confirmed the problem. The problem was fixed quickly with a reboot.
When it came back up there were over 1000 failed faxes. Not my fault but I felt bad for all the people. When the system was down in the past, we'd know immediately, and there would only be 100 or so faxes. We could sit there and add the failed faxes to the proccess over the course of a few hours while working on other things. This time there were a lot. I was told that it was late and there was nothing that could be done but to dump large batches into the system. Most would fail. The department who used the system would see in the morning that most of their stuff failed. They would have to make a phone call for each failure to make arrangements over the phone. I knew somebody somewhere would miss a morning cab. I sat there and manually did traffic control. After awhile I went home and continued working on it for home until it got late and everything went through.
We aren't the devil. We do care.
On this day it stopped and all the faxes over a few hours failed to go through. I discovered that it wasn't working during a routine check. I saw the problem, checked to see if there was an alert notice we missed and wondered why no one said anything. I called the users and confirmed the problem. The problem was fixed quickly with a reboot.
When it came back up there were over 1000 failed faxes. Not my fault but I felt bad for all the people. When the system was down in the past, we'd know immediately, and there would only be 100 or so faxes. We could sit there and add the failed faxes to the proccess over the course of a few hours while working on other things. This time there were a lot. I was told that it was late and there was nothing that could be done but to dump large batches into the system. Most would fail. The department who used the system would see in the morning that most of their stuff failed. They would have to make a phone call for each failure to make arrangements over the phone. I knew somebody somewhere would miss a morning cab. I sat there and manually did traffic control. After awhile I went home and continued working on it for home until it got late and everything went through.
We aren't the devil. We do care.