Actually no, that's YOURS

[adamerator]

Small Internet Service Provider.

I'm starting to be of the opinion that we shouldn't install or support *any* router for residential users.  I don't even want our tech to touch them or look at them too hard, because then they become my problem.

tldr: people don't understand that they own products that they purchase

Comments

[helbling]

Oh god, I feel for you so badly. I want to stick notes on every router - "a one off payment to purchase this baby does not mean our purpose in life is to handhold you through using it for the rest of eternity".

[justcloseby]

I love you for saying this.

[stormshaman]

Let him go to cable--I guarantee you the cable company will tell him that they don't support user-owner equipment.

[adamerator]

Haha, yeah actually the one who demanded the credit was months ago...he's still a customer. I'm wondering if something I said sunk in eventually or maybe he knew all along and was just blowing smoke.

[stormshaman]

I am betting he called the cable company and they told him "we don't support customer-owner equipment". :D

[phelis_kougra]

Well before you helped me reset the router and change the key I couldn't get on the internet for 2 weeks.

Liar Liar, Pants On Fire!

Really, he just sat around without using web access? BULLSHIT. If he decided to not contact support, a tech, or anyone, it's his problem. If AFTER contacting support something Support did kept him webless for 2 weeks, it would be another story, but trying to get a credit because he did not take the initiative of contacting tech support?

[lots42]

Hah. I'm not sure my cable company even KNOWS what a credit is. Or for that matter, what sanity is.

[robertr4836]

I actually had the opposite thing happen with cable. Wireless went out and the cable company sent a tech. The tech determined it was a bad router.

Me: Oh. So I just need to go out and buy a new router?
Tech: Actually we own this router and you rent it from us so I will replace it.

I seriously thought I had bought the router, I had no idea it belonged to the cable company. My first thought was to go get my own router and drop the buck or two a month we were paying for the rental but my wife uses the wireless for work and she said she would rather be able to call the cable company if something goes wrong with it again.

[hermioneann]

And some companies don't even charge you that, or at any rate, it's built into the bill and there's no way to not have it. Our internet comes out of the wall, into their box, and then that automatically makes it wireless.