Here at Disney World, the guest always comes first. So if you get caught talking smack about them, there will grave consequences. Allow me to explain why I am writing about this
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Circles of Dante's Inferno
anonymous
May 8 2007, 05:21:18 UTC
Well...
Is the customer always right? No!
Is someone who complains about his customer always wrong? I'm afraid so!!!
It's not just Disney World where the customer comes first. Don't expect it to be different at other jobs. If it is different, don't walk away from that job, RUN!
Even the owner of a company and the "rich and famous" must occasionally eat their own words. Look at Michael Richards (Kramer from Seinfeld) and Mel Gibson and the remarks they made this past year. Listen on You Tube to Alec Baldwin and the words he meant for Kim Bassinger but directed at his daughter.
Have you thought about why you said those things to Shelly? When you figure out why you said it, then you will learn a lot about yourself.
Think about that last sentence. "When you figure out WHY you said it, then you will learn a lot about yourself." Take a minute right now and think about why you said it.
The next step: learn from this and move on. I believe in forgiving, but not forgetting. Forgive yourself and see how this can change your actions in the future. If you don't forgive, you will never move on. If you forget, then you will never learn.
You have only talked about customers in this entry. What about bosses, co-workers, roommates, and even (gasp) family? Read your own posts and mark out negative things you've written about people you've associated with. Read negative things you've written about yourself. Would you talk to a customer the way you've talked to yourself? You've been very hard on yourself. You deserve as much respect and forgiveness even when you make mistakes.
Now that you've been through this, what would you say and think about Nick the customer? If Nick is the customer/guest, then you have to say something nice about him. I hope Disney trained you to say something to Nick the customer to make his stay an enjoyable experience.
Every week you have my prayers and encouragement. If you didn't, I wouldn't take the little extra time I have to read your blogs and write.
Is the customer always right? No!
Is someone who complains about his customer always wrong? I'm afraid so!!!
It's not just Disney World where the customer comes first. Don't expect it to be different at other jobs. If it is different, don't walk away from that job, RUN!
Even the owner of a company and the "rich and famous" must occasionally eat their own words. Look at Michael Richards (Kramer from Seinfeld) and Mel Gibson and the remarks they made this past year. Listen on You Tube to Alec Baldwin and the words he meant for Kim Bassinger but directed at his daughter.
Have you thought about why you said those things to Shelly? When you figure out why you said it, then you will learn a lot about yourself.
Think about that last sentence. "When you figure out WHY you said it, then you will learn a lot about yourself." Take a minute right now and think about why you said it.
The next step: learn from this and move on. I believe in forgiving, but not forgetting. Forgive yourself and see how this can change your actions in the future. If you don't forgive, you will never move on. If you forget, then you will never learn.
You have only talked about customers in this entry. What about bosses, co-workers, roommates, and even (gasp) family? Read your own posts and mark out negative things you've written about people you've associated with. Read negative things you've written about yourself. Would you talk to a customer the way you've talked to yourself? You've been very hard on yourself. You deserve as much respect and forgiveness even when you make mistakes.
Now that you've been through this, what would you say and think about Nick the customer? If Nick is the customer/guest, then you have to say something nice about him. I hope Disney trained you to say something to Nick the customer to make his stay an enjoyable experience.
Every week you have my prayers and encouragement. If you didn't, I wouldn't take the little extra time I have to read your blogs and write.
I'll say a special prayer for you tonight.
U.J.
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