Bad, good, good.
So, I went over to Newbridge this morning (wasting €10 in the process) to spend 30 second signing a bit of paper and getting a mumble when I complained about them not sending me a docket. God bless the (un)Civil Service, they really make every encounter a joy!
On the more positive side, some good Customer Service news. When I got home from Newbridge, I logged on to the net. Awaiting me, mailed at 12.13, was an invite to check-in online for my BA flight to London tomorrow. So 24 hours before I'm due to take off (well just two minutes out, but hey it was two minutes early), I've checked in, nabbed a nice seat (aisle) near the front. All I have to do is turn up at Dublin tomorrow and drop of my bags. Take a lot of pressure off me in the morning, as I don't have to be there quite as early. So yay to BA :)
Also, there has been a resolution to the debacle with eircom. I rang their Customer Care this afternoon to chase up my unanswered complaint (to which they were supposed to respond within two days to). To my surprise, I actually ended up speaking to a very nice lady called Maria who without hesitation apologised for the overcharge by eircom.net and said they shouldn't have billed me like that, and reduced the outstanding balance by €138.06, reducing it to the equivalent of our normal bill, plus the equivalent of the €60 subscription that I would have normally paid. No muss, no fuss, no arguments - just quick resolution. So, as I'm a firm believer in giving credit where credit is due, I'm impressed. It's a shame they didn't call me back within their stated time frame, but all the same it is a result.
On the more positive side, some good Customer Service news. When I got home from Newbridge, I logged on to the net. Awaiting me, mailed at 12.13, was an invite to check-in online for my BA flight to London tomorrow. So 24 hours before I'm due to take off (well just two minutes out, but hey it was two minutes early), I've checked in, nabbed a nice seat (aisle) near the front. All I have to do is turn up at Dublin tomorrow and drop of my bags. Take a lot of pressure off me in the morning, as I don't have to be there quite as early. So yay to BA :)
Also, there has been a resolution to the debacle with eircom. I rang their Customer Care this afternoon to chase up my unanswered complaint (to which they were supposed to respond within two days to). To my surprise, I actually ended up speaking to a very nice lady called Maria who without hesitation apologised for the overcharge by eircom.net and said they shouldn't have billed me like that, and reduced the outstanding balance by €138.06, reducing it to the equivalent of our normal bill, plus the equivalent of the €60 subscription that I would have normally paid. No muss, no fuss, no arguments - just quick resolution. So, as I'm a firm believer in giving credit where credit is due, I'm impressed. It's a shame they didn't call me back within their stated time frame, but all the same it is a result.