Decisions, Decisions

[chi_editrix]

In 2000 I learned that my health-care provider of 25 years had been acquired by a faith-based organization that denied certain procedures for religious reasons. I felt I had no choice but to change providers. I don't regret this; I'd do it again. But it was a giant hassle. FD became ill at this time and my prescription coverage wasn't ported

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[chi_editrix]

I try to be very understanding with customer service. I'm not using the c.t. term lightly. We started out on good terms. I read her the email from the NYTimes and also gave her the url to the article I gave above. Up until that point we were communicating. But then she started reading from a script about how Comcast was committed to yada yada, and I heard it through and then just politely asked her to please read at least the headline of the article. Now she began to claim that this article was about how Comcast was *over*complying with FCC regulations involving consumer protection. I told her no, this article was about Comcast intercepting mail that was suspected of using peer-to-peer connectivity. She kept repeating that the article was about Comcast following the FCC guidelines too stringently and soon we were just talking past each other. She did not know what bittorrent meant. At this point she also mentioned that her boyfriend reads the New York Times so you see, she is not completely ignorant, she understands about such things. She said this in so many words. This is when I applied the clueless twit tag.

To both Jen and SConstant: I am very interested in the possibility that this is really a NY Times problem and I truly hope it isn't Comcast. Jen, I will try to find a delayed mail to forward you but I usually trash them. For the past two weeks my headlines haven't arrived at all, although I too received the news about the Giants' win -- at about the same time SConstant did.