(no subject)
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The session has been accepted.
{Scott E.} Hello and welcome to j2 Global online support. I am Scott, your online Live Support Representative. How are you doing today and how may I assist you?
{Pak-Kei} I would like to cancel my efax account
{Scott E.} I'm sorry to hear that you wish to cancel your account. Could you please provide me the fax number as well as the PIN for verification?
{Pak-Kei} 1718XXXXXXX and the PIN is XXXX
{Scott E.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Pak-Kei} No reasons. Just cancel the account now.
{Scott E.} I have just checked the account for you and what I can see that you had already accepted the 2 months credit offer and you are still under this 2 months credit period. I suggest you to keep this account active till the end of the 2 months credit period where you wont be charged any monthly fees in this two months credit offer.
{Scott E.} As you have plenty of days left for your billing cycle to get over, I suggest you to make use of our service for the period you have paid for and then get back to us. After that period if you feel that you don't need this account anymore, you can always get back to us. Till then you can use the service.
{Pak-Kei} No, that's ok. Please cancel the account, right now.
{Scott E.} As a good will gesture, I would also provide you with an additional gift usage balance of $10.00 with which you can send up to 100 pages of faxes per page per minute within US and Canada for free. Please feel free to contact us anytime as we are available 24x7.
{Pak-Kei} That's ok. Is my eFax account cancelled?
{Scott E.} Do you wish to accept the above offer?
{Pak-Kei} No, thanks.
{Pak-Kei} Please close the account and confirm that it is closed.
{Scott E.} Okay. I will cancel your account immediately.
{Scott E.} I’m sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Scott E.} Is there anything else, I can assist you with?
{Pak-Kei} Ok, please confirm that the account is closed and no more bills will be sent in future.
{Scott E.} Your confirmation number is 2866017.
{Pak-Kei} Is the account cancelled?
{Scott E.} Yes.
{Pak-Kei} Thanks.
{Scott E.} We would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey.
http://www.endusersurvey.com/default.asp?project_code=j2cxlc&code=7445
{Scott E.} Thank you for contacting j2 Global online support, I hope you found our session helpful. Good bye and have a nice day!
{Pak-Kei} Have a nice day.
{Scott E.} Bye.
{Pak-Kei} Pretty difficult working in this job, isnt it?
{Scott E.} Its not that difficult.
{Scott E.} Bye and take care.
{Pak-Kei} Great. :)
The user has ended the session.
The session has been accepted.
{Scott E.} Hello and welcome to j2 Global online support. I am Scott, your online Live Support Representative. How are you doing today and how may I assist you?
{Pak-Kei} I would like to cancel my efax account
{Scott E.} I'm sorry to hear that you wish to cancel your account. Could you please provide me the fax number as well as the PIN for verification?
{Pak-Kei} 1718XXXXXXX and the PIN is XXXX
{Scott E.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Pak-Kei} No reasons. Just cancel the account now.
{Scott E.} I have just checked the account for you and what I can see that you had already accepted the 2 months credit offer and you are still under this 2 months credit period. I suggest you to keep this account active till the end of the 2 months credit period where you wont be charged any monthly fees in this two months credit offer.
{Scott E.} As you have plenty of days left for your billing cycle to get over, I suggest you to make use of our service for the period you have paid for and then get back to us. After that period if you feel that you don't need this account anymore, you can always get back to us. Till then you can use the service.
{Pak-Kei} No, that's ok. Please cancel the account, right now.
{Scott E.} As a good will gesture, I would also provide you with an additional gift usage balance of $10.00 with which you can send up to 100 pages of faxes per page per minute within US and Canada for free. Please feel free to contact us anytime as we are available 24x7.
{Pak-Kei} That's ok. Is my eFax account cancelled?
{Scott E.} Do you wish to accept the above offer?
{Pak-Kei} No, thanks.
{Pak-Kei} Please close the account and confirm that it is closed.
{Scott E.} Okay. I will cancel your account immediately.
{Scott E.} I’m sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Scott E.} Is there anything else, I can assist you with?
{Pak-Kei} Ok, please confirm that the account is closed and no more bills will be sent in future.
{Scott E.} Your confirmation number is 2866017.
{Pak-Kei} Is the account cancelled?
{Scott E.} Yes.
{Pak-Kei} Thanks.
{Scott E.} We would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey.
http://www.endusersurvey.com/default.asp?project_code=j2cxlc&code=7445
{Scott E.} Thank you for contacting j2 Global online support, I hope you found our session helpful. Good bye and have a nice day!
{Pak-Kei} Have a nice day.
{Scott E.} Bye.
{Pak-Kei} Pretty difficult working in this job, isnt it?
{Scott E.} Its not that difficult.
{Scott E.} Bye and take care.
{Pak-Kei} Great. :)
The user has ended the session.