There is a Hell. It's name is Comcast
Katie and I moved early this month (it's actually been an ongoing project), and we requested that our cable (and more importantly Internet) be transfered to our new house. I warned Comcast that although the house was built almost thirty years ago, that the previous single owner didn't have cable. No problem, I am told, and after confirming in their computer that cable is available at our address, Comcast set an installation appointment.
The first appointment arrived, the technician showed up, informed us that Cable isn't run to the house, and he then left without installing a single wire. There went four hours of life that's not coming back.
After calling Comcast again, I was promised that the problem will be fixed and that a survey crew will be out during the weekend to run the ground cable that will allow the house cable to be installed. They don't show up, and after a few more calls, I received a note on my door telling me that a crew will install the ground cable in a week.
The ground crew showed up, and ran the cable, so I thought that a I would be all set for my second installation appointment. Katie rushed home last Friday for that appointment, and was told by the next installer that he was unable to do any work whatsoever because the cable connectors at the street are broken. He pointed out the broken connectors out to Katie and then left. Too bad the ground crew that ran the cable from the street to the house didn't bother to fix any of these connectors, or even make a note of them.
That was the second completely useless appointment. It didn't make me feel any better that somebody rear-ended Katie on the freeway as she drove back to work from this worthless appointment. (She and the baby are OK, and the car is being fixed).
I called Comcast back, and informed them of the situation, and was informed that a crew would be out today to fix the connectors at the street today, and based on that I scheduled an appointment for an installer to come out tomorrow.
So far three weeks have passed and my cable hasn't been transfered. Yesterday I got a final bill from Comcast for my previous address, in which I was billed for the cable equipment I hadn't returned (mind you, it was the same equipment they were supposed to install at the new address). A quick call to Comcast was able to erase the charges for unreturned equipment.
Today, I walked out to look at the connectors out at the street. They were still broken. I called Comcast and was put on hold for 18 minutes. After reaching a live human being, he hung up on me as soon as I spoke my first five words, "I'm a very unhappy customer."
Not to be deterred, I called again, and waited on hold for my second 18 minutes. This time, the rep didn't hang up on me. I explained that I had just checked the connectors and noticed that they were still broken. I was nonchalantly told that was because the repair was rescheduled for the 10th. I asked if they were aware that there was an install appointment tomorrow. They werem, so I asked why nobody bothered to tell me, since the broken connectors would result in the exact same problem that I had the week before. There was no answer, and there were no helpful suggestions from the Comcast side of the phone. Knowing that the install was impossible, I canceled the installation appointment, and was instructed that I shouldn't schedule an installation appointment until after I confirm that the connectors are actually repaired, since the next repair appointment might be rescheduled as well. Sadly, that was probably the most useful advice Comcast has given me in this matter.
At the earliest, it will have taken me over a month to transfer my cable and Internet to my new address. By the time this is done it will have taken three installation appointments (not counting tomorrow's canceled appointment), four other appointments, a dozen calls, and the patience of a saint (to not kill anyone bearing a Comcast logo on sight) to, maybe, get my cable transfered. I would immediately go with a competitor if I had any reason to believe that their customer service were any better.
I always thought that if I ever paid for abuse that I might enjoy it more. Instead, it just hurts.
Thank you for allowing me to virtually vent my frustration.
The first appointment arrived, the technician showed up, informed us that Cable isn't run to the house, and he then left without installing a single wire. There went four hours of life that's not coming back.
After calling Comcast again, I was promised that the problem will be fixed and that a survey crew will be out during the weekend to run the ground cable that will allow the house cable to be installed. They don't show up, and after a few more calls, I received a note on my door telling me that a crew will install the ground cable in a week.
The ground crew showed up, and ran the cable, so I thought that a I would be all set for my second installation appointment. Katie rushed home last Friday for that appointment, and was told by the next installer that he was unable to do any work whatsoever because the cable connectors at the street are broken. He pointed out the broken connectors out to Katie and then left. Too bad the ground crew that ran the cable from the street to the house didn't bother to fix any of these connectors, or even make a note of them.
That was the second completely useless appointment. It didn't make me feel any better that somebody rear-ended Katie on the freeway as she drove back to work from this worthless appointment. (She and the baby are OK, and the car is being fixed).
I called Comcast back, and informed them of the situation, and was informed that a crew would be out today to fix the connectors at the street today, and based on that I scheduled an appointment for an installer to come out tomorrow.
So far three weeks have passed and my cable hasn't been transfered. Yesterday I got a final bill from Comcast for my previous address, in which I was billed for the cable equipment I hadn't returned (mind you, it was the same equipment they were supposed to install at the new address). A quick call to Comcast was able to erase the charges for unreturned equipment.
Today, I walked out to look at the connectors out at the street. They were still broken. I called Comcast and was put on hold for 18 minutes. After reaching a live human being, he hung up on me as soon as I spoke my first five words, "I'm a very unhappy customer."
Not to be deterred, I called again, and waited on hold for my second 18 minutes. This time, the rep didn't hang up on me. I explained that I had just checked the connectors and noticed that they were still broken. I was nonchalantly told that was because the repair was rescheduled for the 10th. I asked if they were aware that there was an install appointment tomorrow. They werem, so I asked why nobody bothered to tell me, since the broken connectors would result in the exact same problem that I had the week before. There was no answer, and there were no helpful suggestions from the Comcast side of the phone. Knowing that the install was impossible, I canceled the installation appointment, and was instructed that I shouldn't schedule an installation appointment until after I confirm that the connectors are actually repaired, since the next repair appointment might be rescheduled as well. Sadly, that was probably the most useful advice Comcast has given me in this matter.
At the earliest, it will have taken me over a month to transfer my cable and Internet to my new address. By the time this is done it will have taken three installation appointments (not counting tomorrow's canceled appointment), four other appointments, a dozen calls, and the patience of a saint (to not kill anyone bearing a Comcast logo on sight) to, maybe, get my cable transfered. I would immediately go with a competitor if I had any reason to believe that their customer service were any better.
I always thought that if I ever paid for abuse that I might enjoy it more. Instead, it just hurts.
Thank you for allowing me to virtually vent my frustration.