My job sucked ass last week!
I actually felt for the first time this week hatred for my job. To make matters worse, someone was able to bring me to tears at work for the first time. I am usually able to blow her off, but I just couldn't this week. It was after being told basically that I cannot do my job because this person can do everything and never has any problems. I wound up calling bullshit and walking away, but it sucked. To make matters even worse than that, Tim has been out of town all week
The front desk used to be the only ones who didn't get questioned on their time because when it comes down to it we have the most difficult job in the practice. We handle a lot of shit AND we totally represent the practice. We are the first people the patients see when they come in and the last ones they see when they leave. In between all that we answer the phones (which ring off the hook all week long!), deal with insurance issues, billing issues (even though we have a billing dept., they don't seem to like doing their job), pulling charts for techs (because they cannot seem to do it themselves) so they can answer questions regarding various patients, hunting down various admin who cannot seem to be anywhere near their desks when they are expecting an important phone call, confirming insurance info and then making confirmation calls for the next day's appointments, etc. My scheduled time to leave is 5:30 p.m. however, two or three days a week I seem not leave until about 6p.m. As much as I (used to) like what I do, I prefer to be out of there at my schedule time. Do I want to stay after 5:30? I most certainly do not. Do I want the overtime? Nope. Why do I wind up staying late? The majority of the time the only reason I am there late is because the last patient does not check out until after 5:30. Is that my fault? No, that is a doctor issue. I have to stay until that last checks out because I have to collect a co-pay and set up their next visit and then I can finish up reconciling the day's superbills. Trust me, I would much rather be on my way home.
So, Jeanne and I were their until 6:15p.m. Thursday night. Why, you ask? Because the last patient didn't check out until 6:10p.m. I am sure we will get called on our times this week and I am in no mood for it. Tim was out of town the entire week. I NEEDED to be leaving work no later than 5:40p.m. because daycare closes at 6p.m. (and I really hate being the last person to pick up their child). So twice this past week I have had to have my dad go pick up the kiddies because the doctor could not seem to move his ass and get us out of there, but somehow I will get in trouble for being one hour over this week.
This week has GOT to be better.
The front desk used to be the only ones who didn't get questioned on their time because when it comes down to it we have the most difficult job in the practice. We handle a lot of shit AND we totally represent the practice. We are the first people the patients see when they come in and the last ones they see when they leave. In between all that we answer the phones (which ring off the hook all week long!), deal with insurance issues, billing issues (even though we have a billing dept., they don't seem to like doing their job), pulling charts for techs (because they cannot seem to do it themselves) so they can answer questions regarding various patients, hunting down various admin who cannot seem to be anywhere near their desks when they are expecting an important phone call, confirming insurance info and then making confirmation calls for the next day's appointments, etc. My scheduled time to leave is 5:30 p.m. however, two or three days a week I seem not leave until about 6p.m. As much as I (used to) like what I do, I prefer to be out of there at my schedule time. Do I want to stay after 5:30? I most certainly do not. Do I want the overtime? Nope. Why do I wind up staying late? The majority of the time the only reason I am there late is because the last patient does not check out until after 5:30. Is that my fault? No, that is a doctor issue. I have to stay until that last checks out because I have to collect a co-pay and set up their next visit and then I can finish up reconciling the day's superbills. Trust me, I would much rather be on my way home.
So, Jeanne and I were their until 6:15p.m. Thursday night. Why, you ask? Because the last patient didn't check out until 6:10p.m. I am sure we will get called on our times this week and I am in no mood for it. Tim was out of town the entire week. I NEEDED to be leaving work no later than 5:40p.m. because daycare closes at 6p.m. (and I really hate being the last person to pick up their child). So twice this past week I have had to have my dad go pick up the kiddies because the doctor could not seem to move his ass and get us out of there, but somehow I will get in trouble for being one hour over this week.
This week has GOT to be better.