Dear Qwest:
you are horrid. I just want to cancel my account. Half an hour later, I've gone through a horrid chat and am no closer to getting what i want. You suck.
Thank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment.
Thank you for contacting Qwest. My name is Alexander T (20117). How may I help you today?
Kendall: Hi Alexander, I need to close my internet account, how can I do that since it's a saturday?
Alexander T (20117): I am happy to be chatting with you. I can certainly help you find out how you can cancel your Internet service.
Alexander T (20117): May I have the name on the account, billing telephone number, and full address, please? This will enable me to provide you with correct information and pricing.
Kendall: name: Kendall Shea
Kendall: telephone number is: xxx-xxx-xxxx
Kendall: address is: xxxx Ash Lane NW Apt. xxx, Olympia WA xxxxx
Alexander T (20117): For the record, may I ask whom I am chatting with, please?
Kendall: Kendall
Alexander T (20117): Thank you, Kendall.
Kendall: Thank you
Alexander T (20117): I just want to share with you that the information on your account is confidential and protected by law. Qwest is obligated to protect it. May I have your approval to use your information during this call to ensure that I offer you the best service we have to meet your needs?
Kendall: yes
Alexander T (20117): Thank you for waiting. I'll be with you in just a moment.
Kendall: great, thanks
Alexander T (20117): As part of our promise of value, we offer you a free account review to make sure you are getting the best value for the services on your account. I'd like to look at your account to make sure you're getting the best value from Qwest and see if you qualify for our bundled discounts, is this OK?
Kendall: I don't want any bundle, I am moving into an apartment that provides internet and need to just cancle my account
Alexander T (20117): That's okay, Kendall.
Kendall: Thanks anyway
Alexander T (20117): I just want you to know that a free account review is a way to learn how to save up to $37 a month in bundled discounts. For every qualified product you add, your savings increases by $5, $10, $20 and $37. Would you like to hear how you could save this much money?
Kendall: No, I just told you that I'm not interested in any services from Qwest. All I want to do in cancel all services as i am moving today.
Alexander T (20117): That's okay. I should not of asked you that question yet. Do you have your security code?
Kendall: Where would I find the security code?
Alexander T (20117): You should of received it in the mail.
Kendall: When I first opened the account?
Alexander T (20117): Would you like me to request it for you via an automated phone call?
Kendall: not yet, let me see if i can find that. Be back in a moment
Alexander T (20117): Okay.
Kendall: I'm not finding the security code, that would be great if you could request it or me via an autmated phone call. Thanks
Alexander T (20117): Okay.
Alexander T (20117): I requested your security code for you. It will arrive in a couple of minutes.
Kendall: Great, thanks
Alexander T (20117): You're welcome.
Kendall: Is there anything that can be done while waiting for the code to hurry along the process of closing my account?
Alexander T (20117): It should arrive shortly.
Kendall: ok
Alexander T (20117): Without your security code, we are unable to provide you with any information about your account, or make any changes for you.
Kendall: o.k.
Alexander T (20117): Did you receive the code, yet?
Kendall: no, how should i be getting it?
Kendall: by phone?
Alexander T (20117): Yes.
Kendall: the number that my account is under is not a phone line, it is just the number that the internet is under. I only have a cell phone, do I'm assuming you'll need that number in order to have them contact me with the code?
Alexander T (20117): I didn't realize that.
Alexander T (20117): Would you like me to request your security code to be sent to your billing address, instead?
Kendall: i assumed it would say on the account that there is not a phone line, just inernet
Kendall: no, i'm moving today. Can they call my cell phone with the code?
Alexander T (20117): Since I am not able to get your security code to you I will only be able to answer general questions.
Kendall: why can't i get the secuity code though my cell phone?
Alexander T (20117): I apologize for the inconvenience. To cancel your account, please call the Customer Service department tomorrow at 1-800-475-7526.You are not able to cancel your Internet service in this chat.
Kendall: are they open tomorrow? It's SUNDAY
Alexander T (20117): The system only sends the security code to your billing address.
Alexander T (20117): Yes, you are correct.
Alexander T (20117): I was going to mention that you will have to call in on Monday.
Alexander T (20117): Do you have any further questions?
Kendall: no, but i would like to give a comment to your corporate office that they should have customer service available on the weekends for account activity, and not just general questions.
Alexander T (20117): Thank you for using Qwest.com today. Our goal is to provide you with excellent service. If you need further assistance, please click here for additional customer service options on Qwest.com. Learn how to surf safer and smarter online. Click here to visit the Incredible Internet site and get online safety certified.
Kendall: thank you so much for the stock responses, and sales attempts. they are most definatly useless to me. have a great weekend.
Alexander T (20117): You're welcome.
Thank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment.
Thank you for contacting Qwest. My name is Alexander T (20117). How may I help you today?
Kendall: Hi Alexander, I need to close my internet account, how can I do that since it's a saturday?
Alexander T (20117): I am happy to be chatting with you. I can certainly help you find out how you can cancel your Internet service.
Alexander T (20117): May I have the name on the account, billing telephone number, and full address, please? This will enable me to provide you with correct information and pricing.
Kendall: name: Kendall Shea
Kendall: telephone number is: xxx-xxx-xxxx
Kendall: address is: xxxx Ash Lane NW Apt. xxx, Olympia WA xxxxx
Alexander T (20117): For the record, may I ask whom I am chatting with, please?
Kendall: Kendall
Alexander T (20117): Thank you, Kendall.
Kendall: Thank you
Alexander T (20117): I just want to share with you that the information on your account is confidential and protected by law. Qwest is obligated to protect it. May I have your approval to use your information during this call to ensure that I offer you the best service we have to meet your needs?
Kendall: yes
Alexander T (20117): Thank you for waiting. I'll be with you in just a moment.
Kendall: great, thanks
Alexander T (20117): As part of our promise of value, we offer you a free account review to make sure you are getting the best value for the services on your account. I'd like to look at your account to make sure you're getting the best value from Qwest and see if you qualify for our bundled discounts, is this OK?
Kendall: I don't want any bundle, I am moving into an apartment that provides internet and need to just cancle my account
Alexander T (20117): That's okay, Kendall.
Kendall: Thanks anyway
Alexander T (20117): I just want you to know that a free account review is a way to learn how to save up to $37 a month in bundled discounts. For every qualified product you add, your savings increases by $5, $10, $20 and $37. Would you like to hear how you could save this much money?
Kendall: No, I just told you that I'm not interested in any services from Qwest. All I want to do in cancel all services as i am moving today.
Alexander T (20117): That's okay. I should not of asked you that question yet. Do you have your security code?
Kendall: Where would I find the security code?
Alexander T (20117): You should of received it in the mail.
Kendall: When I first opened the account?
Alexander T (20117): Would you like me to request it for you via an automated phone call?
Kendall: not yet, let me see if i can find that. Be back in a moment
Alexander T (20117): Okay.
Kendall: I'm not finding the security code, that would be great if you could request it or me via an autmated phone call. Thanks
Alexander T (20117): Okay.
Alexander T (20117): I requested your security code for you. It will arrive in a couple of minutes.
Kendall: Great, thanks
Alexander T (20117): You're welcome.
Kendall: Is there anything that can be done while waiting for the code to hurry along the process of closing my account?
Alexander T (20117): It should arrive shortly.
Kendall: ok
Alexander T (20117): Without your security code, we are unable to provide you with any information about your account, or make any changes for you.
Kendall: o.k.
Alexander T (20117): Did you receive the code, yet?
Kendall: no, how should i be getting it?
Kendall: by phone?
Alexander T (20117): Yes.
Kendall: the number that my account is under is not a phone line, it is just the number that the internet is under. I only have a cell phone, do I'm assuming you'll need that number in order to have them contact me with the code?
Alexander T (20117): I didn't realize that.
Alexander T (20117): Would you like me to request your security code to be sent to your billing address, instead?
Kendall: i assumed it would say on the account that there is not a phone line, just inernet
Kendall: no, i'm moving today. Can they call my cell phone with the code?
Alexander T (20117): Since I am not able to get your security code to you I will only be able to answer general questions.
Kendall: why can't i get the secuity code though my cell phone?
Alexander T (20117): I apologize for the inconvenience. To cancel your account, please call the Customer Service department tomorrow at 1-800-475-7526.You are not able to cancel your Internet service in this chat.
Kendall: are they open tomorrow? It's SUNDAY
Alexander T (20117): The system only sends the security code to your billing address.
Alexander T (20117): Yes, you are correct.
Alexander T (20117): I was going to mention that you will have to call in on Monday.
Alexander T (20117): Do you have any further questions?
Kendall: no, but i would like to give a comment to your corporate office that they should have customer service available on the weekends for account activity, and not just general questions.
Alexander T (20117): Thank you for using Qwest.com today. Our goal is to provide you with excellent service. If you need further assistance, please click here for additional customer service options on Qwest.com. Learn how to surf safer and smarter online. Click here to visit the Incredible Internet site and get online safety certified.
Kendall: thank you so much for the stock responses, and sales attempts. they are most definatly useless to me. have a great weekend.
Alexander T (20117): You're welcome.