Hanging On The Telephone
Welcome to today's episode of "Actual Conversations I've Had With Real People"!
To set the scene, I am calling the phone company.
Me: "Hi. I lost my phone bill and I wonder if you could send me a new one."
AT&T Flunky: "Certainly, sir. I'll need to ask you a few questions to verify your identity. First I'll need your home phone number."
Me: "Sure. XXX-XXX-XXXX"
AT&T Flunky: "Thank you. Next I need the name on the account."
Me: "Sure. (Me)"
AT&T Flunky: "Thank you. Now last I just need your customer code. You can find it on the upper right hand side of your bill."
Me: (Looks at camera bemusedly like Tim/Jim in The Office)
Thank you for joining us for this episode of "Real Conversations I've Had With Actual People"!
P.S., the first time I called I got hung up on, and they also CHARGED ME FIVE DOLLARS to send a replacement bill. I was told I could avoid the charge by viewing and paying my bill online, but setting up an online account requires...wait for it...the customer code number! And since this is my first phone bill, I can't fish out an old bill and look it up. The lesson? Don't lose your phone bill.
To set the scene, I am calling the phone company.
Me: "Hi. I lost my phone bill and I wonder if you could send me a new one."
AT&T Flunky: "Certainly, sir. I'll need to ask you a few questions to verify your identity. First I'll need your home phone number."
Me: "Sure. XXX-XXX-XXXX"
AT&T Flunky: "Thank you. Next I need the name on the account."
Me: "Sure. (Me)"
AT&T Flunky: "Thank you. Now last I just need your customer code. You can find it on the upper right hand side of your bill."
Me: (Looks at camera bemusedly like Tim/Jim in The Office)
Thank you for joining us for this episode of "Real Conversations I've Had With Actual People"!
P.S., the first time I called I got hung up on, and they also CHARGED ME FIVE DOLLARS to send a replacement bill. I was told I could avoid the charge by viewing and paying my bill online, but setting up an online account requires...wait for it...the customer code number! And since this is my first phone bill, I can't fish out an old bill and look it up. The lesson? Don't lose your phone bill.