Some of my own rage, on a more mundane topic
An open letter to the various Yuppie Delis in the vicinity of my office:
You suck. You all suck soooo hard. You are pretentious dipwads, and you don't know a gorram thing about customer service.
If you want me to be happy spending my money in your establishment, you must do the following things:
1. Quit serving all the same crap as the place next door. You have driven all the real delis out of business, so I bet you could make a bundle if you talked to the Boar's Head salesguy and stocked genuine deli food. You may wish to consider specializing, rather than trying to be all things to everyone.
2. GET ORGANIZED. You have four or six different serving stations around the room, but no place for people to stand. There is no semblance of a line, and I can hardly blame my fellow customers for not knowing who is in front of them. I've seen Red Cross disaster relief supply trucks with more orderly mobs surrounding them than you have milling about your place. Unless you are prepared to offer cash prizes, I'm not really interested in beating your other customers to death just so I can get a crappy sandwich.
3. Stop with the pre-sliced meats. What. The. Fuck. I can understand that maybe you want to slice a bunch of stuff at 11am so you can cover the lunch rush, but do not let me see you wrapping that shit up at the end of the day so you can put it back in the case for use tomorrow. That is disgusting. Even if there is no health issue, who the hell wants dry cold cuts and stale cheese?
No love,
The woman who walked out of Digby's and went to the cheap Chinese hole-in-the-wall down the street, where they have three lines, all clearly marked.