a letter to all local users of 3696 white plains circuit city
Node:3696
From: Jennifer D White[3696]
Subject: NEW CSA LEAD
Date Created: Tue 06 Jan 10:25AM
TO: All Local Users/ALL@3696@SMS
FOR EVERONES INFO:
PETER MARTAS HAS BEEN NAMED THE NEW CSA LEAD. FOR EVERYONES INFO-THIS MEANS THAT PETER IS A SUPERVISOR/MGR. HE WILL MAKE ALL FINAL DECISIONS AT THE FRONT COUNTER.
A COUPLE OF THINGS FOR THE SALES FLOOR:
1. REBATES ARE TO BE HANDLED IN THE DEPT, NOT AT CUSTOMER SERVICE
2. ALL PHONES ARE TO BE ANSWERED WITHIN 3 RINGS
3. BEFORE THE SALE PRICE ADJUSTMENTS ARE NOT THE CSA'S JOB, THOUGH THEY CAN HELP AS A LAST RESORT-BY PHONE. AGAIN--LAST RESORT.
4. IF PETER NEEDS YOU FOR SOMETHING-YOU ARE TO HELP HIM AND DO WHAT HE NEEDS YOUTO DO. AGAIN, HE IS LEAD, JUST AS RICARDO IS, AND THEY ARE SUPERVISORS AND NEED TO BE GIVING THE SAME LEVEL OF RESPECT THAT A MANAGER DESERVES.
5. PLEASE HELP CUSTOMERS TO THE FULLEST EXTENT. WE ARE GETTING A LOT OF CUSTOMERS WAITING ON LONG LINES BECAUSE THEY ARE BEING SENT THERE BY ASSOCIATES ON THE FLOOR.
******************FOR THE CSA'S AND CASHIERS***********************
PETER IS YOUR LEAD. WHAT THIS MEANS IS THAT HE MAKES ALL FINAL DECISIONS. YOU ARE TO NEVER OVERIDE A DECISION HE MAKES. YOU ARE NOT TO LEAVE THE COUNTER WITHOUT CHECKING WITH HIM FIRST. HE IS NEW TO CIRCUIT CITY CUSTOMER SERVICE, BUT HAS EXTENSIVE PRIOR EXPERIENCE WITH CUSTOMER SERVICE. WHAT THIS MEANS IS THAT HEWILL NEED HELP WITH DPS, AND IT IS APPRECIATED THAT MOSTLY EVERYONE HAS BEEN KIND TO HELP HIM.
PETER IS TO GET THE RESPECT THAT ANY MANAGER WILL GET.
ANY QUESTIONS COMMENTS OR CONCERNS ANYONE HAS ABOUT THIS PLEASE SEE ME AND WE CAN DISCUSS THIS.
JEN.
thats the letter word for word, bad english for bad english, and so on.
sure does make my journey back to ny feel pretty good. damn good.
and i still have to remmber that this is just my hobby. when this job becomes no fun, i will quit.
i dunno, it might change because of my benefits. i kinda need those. now that i know i have dental, i might actually go to the dentist. that is so cool. i havent ben in at LEAST 8 years, prolly more. for sure, more! damn im old. but not old enough yet.its good to be young.
i drove tanisha home. she put good ideas in my head about co-ops, but im not sure about that type of commitment. maybe so though. maybe so. i need to think about it for sure. she lives right near the getty station before coop city.
my tikets for the front row of linkin park came.eeeeeeeeeeeeeee
im hungry though. i think. i need to sleep.
elfjasdklfshdlaflsdbkf
From: Jennifer D White[3696]
Subject: NEW CSA LEAD
Date Created: Tue 06 Jan 10:25AM
TO: All Local Users/ALL@3696@SMS
FOR EVERONES INFO:
PETER MARTAS HAS BEEN NAMED THE NEW CSA LEAD. FOR EVERYONES INFO-THIS MEANS THAT PETER IS A SUPERVISOR/MGR. HE WILL MAKE ALL FINAL DECISIONS AT THE FRONT COUNTER.
A COUPLE OF THINGS FOR THE SALES FLOOR:
1. REBATES ARE TO BE HANDLED IN THE DEPT, NOT AT CUSTOMER SERVICE
2. ALL PHONES ARE TO BE ANSWERED WITHIN 3 RINGS
3. BEFORE THE SALE PRICE ADJUSTMENTS ARE NOT THE CSA'S JOB, THOUGH THEY CAN HELP AS A LAST RESORT-BY PHONE. AGAIN--LAST RESORT.
4. IF PETER NEEDS YOU FOR SOMETHING-YOU ARE TO HELP HIM AND DO WHAT HE NEEDS YOUTO DO. AGAIN, HE IS LEAD, JUST AS RICARDO IS, AND THEY ARE SUPERVISORS AND NEED TO BE GIVING THE SAME LEVEL OF RESPECT THAT A MANAGER DESERVES.
5. PLEASE HELP CUSTOMERS TO THE FULLEST EXTENT. WE ARE GETTING A LOT OF CUSTOMERS WAITING ON LONG LINES BECAUSE THEY ARE BEING SENT THERE BY ASSOCIATES ON THE FLOOR.
******************FOR THE CSA'S AND CASHIERS***********************
PETER IS YOUR LEAD. WHAT THIS MEANS IS THAT HE MAKES ALL FINAL DECISIONS. YOU ARE TO NEVER OVERIDE A DECISION HE MAKES. YOU ARE NOT TO LEAVE THE COUNTER WITHOUT CHECKING WITH HIM FIRST. HE IS NEW TO CIRCUIT CITY CUSTOMER SERVICE, BUT HAS EXTENSIVE PRIOR EXPERIENCE WITH CUSTOMER SERVICE. WHAT THIS MEANS IS THAT HEWILL NEED HELP WITH DPS, AND IT IS APPRECIATED THAT MOSTLY EVERYONE HAS BEEN KIND TO HELP HIM.
PETER IS TO GET THE RESPECT THAT ANY MANAGER WILL GET.
ANY QUESTIONS COMMENTS OR CONCERNS ANYONE HAS ABOUT THIS PLEASE SEE ME AND WE CAN DISCUSS THIS.
JEN.
thats the letter word for word, bad english for bad english, and so on.
sure does make my journey back to ny feel pretty good. damn good.
and i still have to remmber that this is just my hobby. when this job becomes no fun, i will quit.
i dunno, it might change because of my benefits. i kinda need those. now that i know i have dental, i might actually go to the dentist. that is so cool. i havent ben in at LEAST 8 years, prolly more. for sure, more! damn im old. but not old enough yet.its good to be young.
i drove tanisha home. she put good ideas in my head about co-ops, but im not sure about that type of commitment. maybe so though. maybe so. i need to think about it for sure. she lives right near the getty station before coop city.
my tikets for the front row of linkin park came.eeeeeeeeeeeeeee
im hungry though. i think. i need to sleep.
elfjasdklfshdlaflsdbkf