Clare M. / ShimmyImmie♥: doll not received
My name is Susan G., Frollein Suzy, from Germany. I’m having troubles to reach Clare M. from Ireland, known as ShimmyImmie♥ on Flickr. January 15th I’ve contacted Clare regarding a Tinkerina custom, which she offered in the “Dolly Adoption” Facebook group. Please see below for our full conversation. Summary: We agreed on a price of 280 EUR that included shipping, I paid immediately through Paypal on January 15th and she promised to send the next Monday, which was January 20th. We also agreed on getting tracking for security reasons. As I haven’t heard anything from her I contacted Clare on January 21st to see if the doll has been shipped. She answered two days later, telling me that indeed she posted the doll but that her purse has been snatched which contained the receipt for sending. She asked me to wait for her getting an replacement ID which will allow her to ask for tracking at the postal office. When the doll had not arrived by February 1st I mailed her again to ask for a tracking number. I did not get a reply fromr her and messaged again on February 7th, to which she answeed that she will get her new ID soon, that the doll is fully insured and that I would be fully refunded if the doll is not showing up. I answered that I’m okay waiting for another week. After that I haven’t heard back anything and Clare didn’t answer my mails from February 14th or 19th.
Due her silence towards me, I saw it necessary to open a case with Paypal. Which I did on 20th of February - one month after the doll had been posted. As I didn’t get any reaction from her after opening the case (what I had hoped for), I requested “Käuferschutz” (Paypal buyer protection) on February 24th and also wrote to her once again. Which was also unanswered.
I still wish that we can resolve this and I hope to hear back from Clare soon!
15.01.2014 18:34
Frollein Suzy
Tinkerina custom
Hi, I have 280 EURO left. So if you are willing to include shipping to Germany I would take her for this price. I can pay immediately. Hugs, Susan
15.01.2014 18:39
ShimmyImmie♥
Yes that sounds fine by me I'm willing to ship for that price too. If you're okay to go ahead, my PayPal is [edited for privacy reasons]@yahoo.com
Thanks!
15.01.2014 18:42
Frollein Suzy
Great, money sent. My adress is: Susan G[edited for privacy reasons]Leipzig Germany
17.01.2014 19:45
ShimmyImmie♥
Thank you! Money received I will be shipping her Monday for you. Do you require tracking?
17.01.2014 19:48
Frollein Suzy
tracking would be great, I dont know if its expensive in UK. But it would be better, so we both have a secure that it arrives. What do you mean?
17.01.2014 19:50
ShimmyImmie♥
Yes certainly tracking would be best it isn't very expensive!
17.01.2014 19:51
Frollein Suzy
Great. I love Tinkerina customs, I have two from her. So its like a family.
21.01.2014 10:47
Frollein Suzy
Happy Tuesday. Have you shipped her? (I know I'm totally impatient, sorry.)
23.01.2014 12:54
ShimmyImmie♥
Hello there! No worries you aren't impatient at all! My apologies for the lack of contact. She was indeed shipped to you! I did get her tracked but after going to the post office I had my bag snatched, which contained all the receipts for the items I posted (along with lots of other special things as you can imagine). If you can bear with me I'm just waiting on my replacement ID arriving and then Ill be allowed to ask for tracking info very sorry if I cause you worry!
01.02.2014 12:28
Frollein Suzy
Hi, I want to let you know that she did not arrived until now. I hope for next week. Maybe it would be a good idea to ask for the tracking number if possible. I hope you get all your things back, I cant imagine how it sucks to lost everything in my bag.
07.02.2014 17:55
Frollein Suzy
Hi, another week and no doll arrived. Normally it takes 1 or 1,5 week from England. I'm afraid she got lost. What should we do?
07.02.2014 18:11
ShimmyImmie♥
Hi there! Im so sorry she hasn't arrived to you yet. As I'm not in mainland england (I live in Ireland!) It can take longer to reach Europe but this is worrying. Tracking for my new photographic ID tells me I will have it tomorrow so I will call to the postal service and request the replacement tracking. She is fully insured so if the worst has happened you will be fully refunded. I'm so sorry for your wait!
07.02.2014 18:14
Frollein Suzy
Oh, Ireland, I never was there. We wait another week, maybe you can get the tracking and then we will know where she is.
14.02.2014 14:39
Frollein Suzy
Any news from the tracking? She didn`t arrived.
19.02.2014 15:57
Frollein Suzy
Please give me an answer, she didnt arrived.
24.02.2014 12:06
Frollein Suzy
Please let us clarify the problem.
Due her silence towards me, I saw it necessary to open a case with Paypal. Which I did on 20th of February - one month after the doll had been posted. As I didn’t get any reaction from her after opening the case (what I had hoped for), I requested “Käuferschutz” (Paypal buyer protection) on February 24th and also wrote to her once again. Which was also unanswered.
I still wish that we can resolve this and I hope to hear back from Clare soon!
15.01.2014 18:34
Frollein Suzy
Tinkerina custom
Hi, I have 280 EURO left. So if you are willing to include shipping to Germany I would take her for this price. I can pay immediately. Hugs, Susan
15.01.2014 18:39
ShimmyImmie♥
Yes that sounds fine by me I'm willing to ship for that price too. If you're okay to go ahead, my PayPal is [edited for privacy reasons]@yahoo.com
Thanks!
15.01.2014 18:42
Frollein Suzy
Great, money sent. My adress is: Susan G[edited for privacy reasons]Leipzig Germany
17.01.2014 19:45
ShimmyImmie♥
Thank you! Money received I will be shipping her Monday for you. Do you require tracking?
17.01.2014 19:48
Frollein Suzy
tracking would be great, I dont know if its expensive in UK. But it would be better, so we both have a secure that it arrives. What do you mean?
17.01.2014 19:50
ShimmyImmie♥
Yes certainly tracking would be best it isn't very expensive!
17.01.2014 19:51
Frollein Suzy
Great. I love Tinkerina customs, I have two from her. So its like a family.
21.01.2014 10:47
Frollein Suzy
Happy Tuesday. Have you shipped her? (I know I'm totally impatient, sorry.)
23.01.2014 12:54
ShimmyImmie♥
Hello there! No worries you aren't impatient at all! My apologies for the lack of contact. She was indeed shipped to you! I did get her tracked but after going to the post office I had my bag snatched, which contained all the receipts for the items I posted (along with lots of other special things as you can imagine). If you can bear with me I'm just waiting on my replacement ID arriving and then Ill be allowed to ask for tracking info very sorry if I cause you worry!
01.02.2014 12:28
Frollein Suzy
Hi, I want to let you know that she did not arrived until now. I hope for next week. Maybe it would be a good idea to ask for the tracking number if possible. I hope you get all your things back, I cant imagine how it sucks to lost everything in my bag.
07.02.2014 17:55
Frollein Suzy
Hi, another week and no doll arrived. Normally it takes 1 or 1,5 week from England. I'm afraid she got lost. What should we do?
07.02.2014 18:11
ShimmyImmie♥
Hi there! Im so sorry she hasn't arrived to you yet. As I'm not in mainland england (I live in Ireland!) It can take longer to reach Europe but this is worrying. Tracking for my new photographic ID tells me I will have it tomorrow so I will call to the postal service and request the replacement tracking. She is fully insured so if the worst has happened you will be fully refunded. I'm so sorry for your wait!
07.02.2014 18:14
Frollein Suzy
Oh, Ireland, I never was there. We wait another week, maybe you can get the tracking and then we will know where she is.
14.02.2014 14:39
Frollein Suzy
Any news from the tracking? She didn`t arrived.
19.02.2014 15:57
Frollein Suzy
Please give me an answer, she didnt arrived.
24.02.2014 12:06
Frollein Suzy
Please let us clarify the problem.