i work for the man and i hate it....
this morning i put third request notices on people's policies who haven't paid. then the phone rings with this conversation to follow:
Me: CDS Administrators, this is Kelly, can I help you?
Caller: ....silence....
Me: Hello?
Caller (very elderly man): I...Iii...I haaave a qqqueeestion. Mmm myyy wwwife iiis gg ggoing tt ttoo this diiaabetes confeerence aand arree youuu gg gooing to pay yyy yoour ppart of it?
Me: Okay, sir, who is your insurance company?
Caller: (aggrivated grunts) wwell this A...C...W...M.. or whhatever it is.
Me: Okay, sir, I can't help you here but I can give you the number of somebody who can.
Caller (getting upset now): Well you are just running me in circles aren't you? You people, you're just running my in a circle!!
Me: I'm sorry sir, I'm not running you around in a circle, this number should get you through to someone who can help you. I can't answer this question for you.
Caller (angry old man): BUT YOU'RE JUST RUNNING ME IN A CIRCLE, I'LL CALL AND THEN THEY'LL NEVER CALL ME BACK AND I JUST GO AROUND IN A CIRCLE.
Me: sir, this is just a front desk, i'm only a receptionist, I'm sorry I can't help you more, this is all I can do for you.
Caller: Well, I know dear, it's just these BLITHERING IDIOTS WHO HAVE MADE IT IMPOSSIBLE TO GET TO ANYONE WHO WILL...trailing off into incoherent muttering...
Me:I'm sorry sir.
Caller: ...silence... :sigh: It's alright dear.
Me: Have a good day...
Caller hangs up.
I don't know how long my moral well being can withstand this.
Me: CDS Administrators, this is Kelly, can I help you?
Caller: ....silence....
Me: Hello?
Caller (very elderly man): I...Iii...I haaave a qqqueeestion. Mmm myyy wwwife iiis gg ggoing tt ttoo this diiaabetes confeerence aand arree youuu gg gooing to pay yyy yoour ppart of it?
Me: Okay, sir, who is your insurance company?
Caller: (aggrivated grunts) wwell this A...C...W...M.. or whhatever it is.
Me: Okay, sir, I can't help you here but I can give you the number of somebody who can.
Caller (getting upset now): Well you are just running me in circles aren't you? You people, you're just running my in a circle!!
Me: I'm sorry sir, I'm not running you around in a circle, this number should get you through to someone who can help you. I can't answer this question for you.
Caller (angry old man): BUT YOU'RE JUST RUNNING ME IN A CIRCLE, I'LL CALL AND THEN THEY'LL NEVER CALL ME BACK AND I JUST GO AROUND IN A CIRCLE.
Me: sir, this is just a front desk, i'm only a receptionist, I'm sorry I can't help you more, this is all I can do for you.
Caller: Well, I know dear, it's just these BLITHERING IDIOTS WHO HAVE MADE IT IMPOSSIBLE TO GET TO ANYONE WHO WILL...trailing off into incoherent muttering...
Me:I'm sorry sir.
Caller: ...silence... :sigh: It's alright dear.
Me: Have a good day...
Caller hangs up.
I don't know how long my moral well being can withstand this.