Me: Ok, sir, go ahead and turn off your phone and take out the battery. I'm going to do a device refresh.
Customer: Ok, the battery is out.
*does refresh*
*one minute later*
Me: Ok, go ahead and turn your phone back on.
Customer: I can't.
Me: ... why not?
Customer: Because I took the battery out...
Me: ....
Customer: ....
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