Day to day blabber
Seb and I have been fighting a cold for a while now and never really have had the time to rest and get better. So Monday we decided to close the store because neither he nor I had the vitality necessary to work standing and interacting face to face with real, talking humans beings (as opposed to our Mme Kinky who thinks she is human)
Well, some people were upset that the store wasn't opened, one almost genuinely angry. And saying that is was because we were sick just wasn't gaining any sympathy points. Don't get me wrong, most people were very understanding, I'm talking about a minority here, but it made me think a lot about the society we live in and the services we take for granted.
Huge stores have created a precedent in people's expectations.
They demand that a store like ours to provide a mainstream service in an underground area of business and to have the same means as, for instance, WalMart (huge selection, low prices, long opening hours and return policies that accept pretty much anything back).
Businesses are now logos, and no longer faces. I wonder if customers are willing to replace quality and personalized service for the impression of a good deal.
When I was in Europe I didn't understand that businesses would close for the siesta or be opened such short hours. Now I do. They were owned by people, not corporations.
Again, point in case that it's difficult to empathize with what you don't know, and are able to only once you've experienced the situation. Ah, empathy, how much better our world would be with more in it.
Methinks this warrants a full entry in my Ramblings section...
So that's my lesson to myself, MORE EMPATHY. But not just towards store that close for the siesta ;) ehehe.
Well, some people were upset that the store wasn't opened, one almost genuinely angry. And saying that is was because we were sick just wasn't gaining any sympathy points. Don't get me wrong, most people were very understanding, I'm talking about a minority here, but it made me think a lot about the society we live in and the services we take for granted.
Huge stores have created a precedent in people's expectations.
They demand that a store like ours to provide a mainstream service in an underground area of business and to have the same means as, for instance, WalMart (huge selection, low prices, long opening hours and return policies that accept pretty much anything back).
Businesses are now logos, and no longer faces. I wonder if customers are willing to replace quality and personalized service for the impression of a good deal.
When I was in Europe I didn't understand that businesses would close for the siesta or be opened such short hours. Now I do. They were owned by people, not corporations.
Again, point in case that it's difficult to empathize with what you don't know, and are able to only once you've experienced the situation. Ah, empathy, how much better our world would be with more in it.
Methinks this warrants a full entry in my Ramblings section...
So that's my lesson to myself, MORE EMPATHY. But not just towards store that close for the siesta ;) ehehe.