Advice Needed - Order Issue

[jevia]

ADVICE NEEDED!
I have a little bit of a problem. I could especially use the advice of sellers and buyers in either the Hetalia main community or Hetalia_sell community.

I've never had this problem happen before, but I ordered a few doujinshi from a creator a couple months ago. Took about three weeks after they sent it out to finally get here last

Comments

[siiy]

About the cardboard, if you tell them about it they'll tell you that you had to request for it [probably] :/ So nothing you can do there though it's a really shame of them bend. Can you put some heavy books on them so the damage will be less ?

I think you should contact them with saying they've reached you but then that there's one book missing that you ordered and ask them an explanation about it, then you send the email and await their reply before you pull out your big guns/receipts&confirmation :)

it did happen that I missed a book in my orders [2 orders so far, from different proxies] but they both immediately wanted to get me the book if I was still interested so I think the people you bought from will react the same ways.. And why would you lie about it, just be honest and see :)

[jevia]

Yeah, they had told me they were going to include cardboard actually, but I guess they forget. :/ I guess I'll just ask again that they include some when they ship the other dounjinshi.
I'm going to try doing as you suggested with the books. It won't get rid of the dents and creases on the back, but at least they'll be flat. D: I doubt I'll ever sell them though, so at least I won't have to worry about that.

Yeah, my first thought was, "Oh no, they're not going to believe me when I say one in missing." ^^;; I really don't care too much, it's an honest mistake, I just hope they don't feel like I'm tricking them to get extra merchandise. I've seen it happen before, sadly.

Thanks for the advice Siiy; I'm really new at this, so I kind of panicked when I opened the package and realized everything. I'll keep the receipt and stuff off to the side, only if they ask for it.

[siiy]

Well it's a little unfair they didn't put any cardboard in it then.. Ask them when they're going to send you your next book to put a cardboard in and the words written "don't fold' on it.

Yeah, sorry, I don't know what to do with dents either D: I'll ask around on my flist if they know something useful for you.

If it DOES happen that they wont believe you even after you show all the evidence, if there is some place where you can leave feedback I suggest you do it and tell them they treated you unfairly about it too.