:) let me know how it goes...stores take this kind of stuff VERY seriously. the pricing thing is actually illegal, it's called "bait and switch." the stores BY LAW have to honor the advertised price unless they print a retraction.
my mother is a 'secret shopper' for a bunch of retail chains...she gets notified when there have been complaints and she tries to duplicate the claims (they provide her with money and such). people get fired for stuff like that on a regular basis.
Outside of this post, write it all down now with as many details as you can. Anyone else you can get to go in there, see how they are treated (or even better get names).
I'm with you, the $2 is an annoyance but THEY were wrong and both the cashier and manager were totally in the wrong here. ?Go for it, get em!
You may want to look up the "Consumer scanner law" or something like that. There is a law on the books where if scanners are not programmed correctly and ring up the wrong price you are entitled to something like double or triple the difference back. Then you can say to the manager, "it's not just 2 bucks anymore is it?"
Plus, if it WAS only two bucks, what the hell was her problem in giving it back to you?!
Generally in NY (barring a higher standard by county, which OC doesn't to my knowledge have), the triple (or super) refund applies only to grocery stores
Keep at corporate office hon, they DO NOT like get phone calls. Make sure you tell them the time you were in the store so they can check the schedule to see who was working and give descriptions of the rude bitches....
I'm not expecting a call this weekend, but if I don't get one by Wednesday or so, I'll call back and tell them that if I don't get a response, I'm going to the BBB.
Don't wait that long, store like this is open each day so you should get results sooner!! Even if it is a weekend, i igt hasn't been reported Monday I would go after it THEN!!
I used to work at the Jockey Outlet (also undies and socks!). When I worked there, they took customer service VERY seriously...got my first secret shopper award there. Plus they would match the price to what the package said if that happened.
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:) let me know how it goes...stores take this kind of stuff VERY seriously. the pricing thing is actually illegal, it's called "bait and switch." the stores BY LAW have to honor the advertised price unless they print a retraction.
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absolutely pursue it. it will go somewhere.
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I'm with you, the $2 is an annoyance but THEY were wrong and both the cashier and manager were totally in the wrong here. ?Go for it, get em!
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I just wish I had thought to take pictures of the incorrect labels.
Really, if two dollars isn't that big a deal, why couldn't they just refund me?
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Plus, if it WAS only two bucks, what the hell was her problem in giving it back to you?!
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EXACTLY!
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Keep at corporate office hon, they DO NOT like get phone calls. Make sure you tell them the time you were in the store so they can check the schedule to see who was working and give descriptions of the rude bitches....
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I used to work at the Jockey Outlet (also undies and socks!). When I worked there, they took customer service VERY seriously...got my first secret shopper award there. Plus they would match the price to what the package said if that happened.
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I even pointed out to her that most other places would do that, and she STILL was nasty to me!
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