Family Tree Maker Revisited...
The new email sent to Family Tree Maker's customer support...
On March 23, 2006, I spoke with Brandon in the Executive department of Ancestry.com.
Because of the difficulties I experienced with the purchase of the Family Tree Maker software and membership with Geneology.com, as well as Ancestry.com's customer service, he provided me with a one-year membership for the WorldDeluxe services on Ancestry.com's services at no charge because this feature ties seamlessly into the Family Tree Maker product that I purchased from Ancestry.com.
The problem now is that my computer crashed and when I reloaded the software, all the options are grayed out again and the program says I have to purchase and Ancestry.com subscription. I already paid for it. I only saved a portion of the order number, though and it is 16035???. I need the rest of the number to reactivate my puchased product.
My name is Sheila L. Holmes, Address, Phoenixville, PA 19460 Cell: 610-555-1212 Work: 215-555-1212 Email: sheila_l_holmes@hotmail.com
Please help - Thank you
Acknowledgement RECEIVED Below:
Your Question has been Received
The reference number for your question is '060914-000438'.
You should receive a response by email from our support department within 48 hours.
If you need to add information to or cancel your question, you can do so by updating it through the questions sub area of the 'My Profile' section of this site.
NOW LET'S SEE IF IT DOES ME ANY GOOD....
On March 23, 2006, I spoke with Brandon in the Executive department of Ancestry.com.
Because of the difficulties I experienced with the purchase of the Family Tree Maker software and membership with Geneology.com, as well as Ancestry.com's customer service, he provided me with a one-year membership for the WorldDeluxe services on Ancestry.com's services at no charge because this feature ties seamlessly into the Family Tree Maker product that I purchased from Ancestry.com.
The problem now is that my computer crashed and when I reloaded the software, all the options are grayed out again and the program says I have to purchase and Ancestry.com subscription. I already paid for it. I only saved a portion of the order number, though and it is 16035???. I need the rest of the number to reactivate my puchased product.
My name is Sheila L. Holmes, Address, Phoenixville, PA 19460 Cell: 610-555-1212 Work: 215-555-1212 Email: sheila_l_holmes@hotmail.com
Please help - Thank you
Acknowledgement RECEIVED Below:
Your Question has been Received
The reference number for your question is '060914-000438'.
You should receive a response by email from our support department within 48 hours.
If you need to add information to or cancel your question, you can do so by updating it through the questions sub area of the 'My Profile' section of this site.
NOW LET'S SEE IF IT DOES ME ANY GOOD....