Wondering
Yahoo Merchants has a rating system for customer reviews, and the place I get most of my candle molds is on there. So I do post reviews when I order. I have noticed that there are about 10 reviews out of 500 with gripes about the company, and of those, most have to do with shipping. (Mine also have to do with the order being short or pi$$-p00r customer service.) I can't blame the delivery company, whether UPS, USPS, whatever, if the order doesn't leave the site for three weeks after it is placed.
So is it just me that they don't like? EVERY freaking order has either shipped late, shipped short, or in one case, "Oh, we forgot about you! We'll get that right out." Yeah, you've had my money for three weeks and just forgot about it, huh? I'll let you start shipping and send me a bill, how's that? Went over as you'd expect. They canNOT send an email saying "This'll take a few days longer--we ran out and need to make more of this mold!" until I've contacted them at least once and sometimes three times.
And the owner.......sheesh. "Well use mold release, then there won't be a problem" when I wrote to ask if they were going to fix a pinch-point that was cracking my male figure candles right at the neck. Guess what, idjit? BEEN doing that. That isn't the problem. See the bit where it says "pinch-point"?
And I think ONE order has arrived with all items I had requested. But it was way late.
If I could find another place to get these molds, I'd do it, but many are "exclusives."
If I thought I wouldn't get sued, I'd post the company name and a link to the reviews but you know how places like that can get. Just like politicians: "You have no right to tell the truth about us!"
What really sucks is, I LIKE writing letters that say "Good Job!!"
I DO NOT like complaining, whining, grousing......
*Bother*
So is it just me that they don't like? EVERY freaking order has either shipped late, shipped short, or in one case, "Oh, we forgot about you! We'll get that right out." Yeah, you've had my money for three weeks and just forgot about it, huh? I'll let you start shipping and send me a bill, how's that? Went over as you'd expect. They canNOT send an email saying "This'll take a few days longer--we ran out and need to make more of this mold!" until I've contacted them at least once and sometimes three times.
And the owner.......sheesh. "Well use mold release, then there won't be a problem" when I wrote to ask if they were going to fix a pinch-point that was cracking my male figure candles right at the neck. Guess what, idjit? BEEN doing that. That isn't the problem. See the bit where it says "pinch-point"?
And I think ONE order has arrived with all items I had requested. But it was way late.
If I could find another place to get these molds, I'd do it, but many are "exclusives."
If I thought I wouldn't get sued, I'd post the company name and a link to the reviews but you know how places like that can get. Just like politicians: "You have no right to tell the truth about us!"
What really sucks is, I LIKE writing letters that say "Good Job!!"
I DO NOT like complaining, whining, grousing......
*Bother*