Form Letters Suck!

Aug 10, 2005 01:11


OK folks, you wanna do the form letter thing anyhow......maybe I'd rather buy from a company i already have placed orders with and have come to trust?  Like I don't have the sense to google something anyhow?  Guess you don't see it that way, huh?

Fine, I'll buy elsewhere.

Love from your FORMER customer, ME

Subject:  RE: charms
Date: Tue, 9 Aug 2005 09:10:30 -0700
From: "Fire Mountain Gems Questions" <questions@firemtn.com>
To: "Zia Nuray" Dear Zia,

Thank you for your email.  Though we do not know of any plans to carry items similar to those you are looking for in the future, we will forward this message to the attention of our buyers.  They are always looking for feedback from our customers regarding products to consider for future inclusion in our inventory. We would suggest referring to a recent copy of Beadwork or Lapidary Journal Magazine.  These magazines feature some great advertisements for vendors that may carry what you need.  You may wish to check your local bead or craft store for assistance, or perform a general online search through a search engine (such as Google.com) to locate any web-based suppliers.  We hope this helps!  If you should have any further questions or comments, please don’t hesitate to contact us.

Best regards,

Stephanie M

e-Services Contact Center

Fire Mountain Gems and Beads

www.firemountaingems.com

. -----Original Message-----
From: Zia Nuray [mailto:zianuray@
Sent: Monday, August 08, 2005 8:09 AM
To: Fire Mountain Gems Questions
Subject: charms

You have Goddesses and Buddhas and Mogen Davids and

bajillions of Crosses and Crucifixes....and that's all

fine.....but WHENDAHECK are you gonna get some

Pentacles?????????????????

I've been waiting and hoping for years....phoned in to

ask one day and got hung up on, can't seem to get a

connection on the "LiveHelp" thingy....

You do have a silver star or three, but that's not at

all the same thing....you HAVE added a pewter charm

which is called a "Celtic Star".....and that's

CERTAINLY a Pentacle so why not CALL it that?.....but

I would very much like to order some smaller Sterling

Pents.  IF you ever get them in.

And....would it kill you to call them what they are?

Please?

Thanks for reading this....I will keep trying until I

get a real answer (i.e., not rubberstamped).

Zia

www.FifthHouseCandles.net

"...but the truth was far from reality."  Colly Porter

customer disservice

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