Whee! I fix 'puter!

Jan 10, 2009 07:18

So DH was having a problem with some program he bought for his computer and stuff had to be downloaded and I don't know what-all but it just wasn't working.  And support has some really short hours and he's at work then.   And got frustrated.

And I remembered that when I downloaded the update for Adobe, I had a choice of Mac/PC and then IE/FF.....
now we have just PCs in the house, since we don't do graphics much if at all.  And that for some things I have to switch to IE to get them to display right.

And I mentioned that I didn't know if he ran FF, but was it possible that the program was set up for one-or-the-other?  And he cleared stuff off,, and redid things with the other one (i.e., IE) and it works now!

And three different support techs didn't think of this?

Yay!

customer disservice, computers

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