Weekend and Lane Bryant
We actually got the weekend off--which is a good thing, as I was too wiped yesterday to do ANYthing much. Have a small soaper setup downstairs now, so did manage a bit of that....
Also bought a very small electric wax-melter-thingy but it does only a pound at a time so even MORE limited on that, but I put some SOY wax through it today and will be trying beeswax next time. I like how the soy looks so creamy, but it's gonna be fun trying to color it because of that.
RANT:
Does anyone else here call orders in to Lane Bryant catlog? Every time, they try to get me to sign up for the "pre-approved LB credit card" (and don't forget the absolutely FREE just shipping and handling cosmetics package with extra free bonus gift!) like it's the best thing in the world. The first couple of times I said yea, sure, why not? and got a letter from the company saying "some of your information is out of date, please call us so we can correct this and send your purchase." Well, if it's pre-approved, that means it's already been approved, right? So I called the catalog company back, gave them my usual card number, and started saying "NO" when they'd ask if I wanted their wonderful-special-howcanyouPOSSIBLYlivewithoutit-card.
Last time I said no, my packages came as they should. My MC, however, was NOT charged. I thought well, maybe it just hit at the point in the cycle where it didn't make this statement. (This was over a month ago now, ok?) Middle of last week I started getting hangup calls and "please wait for a representative" calls from "unavailable." Now I don't really like hangup calls, but there's not a lot I know of to do about them, especially since my number is on my business cards, etc. "Please wait" tells me that it's ok for ME to hangup. If it's so important, they'll have a person there when I answer. So I finally get a call from a live person who informs me that my account is a month past due!
About this time I remembered another "we need more info" letter arriving a few weeks ago that I had file-13'd.
When I figured out what the 4377 he was on about, I went ballistic.
Next day, I got a bill from Lane Bryant Credit Card with the right amount for what I had ordered plus a ten-dollar late fee.
I didn't ask for the card, in fact I refused the account, yet there it was in all its gory. (GORY, not gLory. I know what I said.)
Well, yes, I paid the amount charged, because I did order the stuff. Then I called Lane Bryant and made several people's day by insisting that I wanted an apology, the account cancelled, and written notice that the account was cancelled at MY request.
"Well I'm sorry you feel that way, but there is no way we could have sent that without your authorisation."
Eventually, I got a direct line, no holds, no voicemail, to a live person at the issuing bank. Explained the sitch, told them the check had been mailed, and demanded that the account be closed the same day and the "per request" rider be posted.
I feel VIOLATED. It's a fairly minor thing, but it should not have happened. And where's the card, and the first bill?
I had a catalog in hand with several items marked, ready to call in for spring/summer outfits. (Total for two outfits and two extra tops, about $230.) Guess what? Wal-mart, Fashion Bug, and Cato's all have plus sizes too, Laney. And for less than your catalog, (4 skirts, 6 tops, AND a hat under $150) and WAY less than your store at the mall!
Thus the "cynical" mood of the moment. When a place I have trusted to deal fairly with me pulls this, it tends to disappoint me. At least I have options!
OK, rant over. Not gonna apologise, you could have skipped it!
Also bought a very small electric wax-melter-thingy but it does only a pound at a time so even MORE limited on that, but I put some SOY wax through it today and will be trying beeswax next time. I like how the soy looks so creamy, but it's gonna be fun trying to color it because of that.
RANT:
Does anyone else here call orders in to Lane Bryant catlog? Every time, they try to get me to sign up for the "pre-approved LB credit card" (and don't forget the absolutely FREE just shipping and handling cosmetics package with extra free bonus gift!) like it's the best thing in the world. The first couple of times I said yea, sure, why not? and got a letter from the company saying "some of your information is out of date, please call us so we can correct this and send your purchase." Well, if it's pre-approved, that means it's already been approved, right? So I called the catalog company back, gave them my usual card number, and started saying "NO" when they'd ask if I wanted their wonderful-special-howcanyouPOSSIBLYlivewithoutit-card.
Last time I said no, my packages came as they should. My MC, however, was NOT charged. I thought well, maybe it just hit at the point in the cycle where it didn't make this statement. (This was over a month ago now, ok?) Middle of last week I started getting hangup calls and "please wait for a representative" calls from "unavailable." Now I don't really like hangup calls, but there's not a lot I know of to do about them, especially since my number is on my business cards, etc. "Please wait" tells me that it's ok for ME to hangup. If it's so important, they'll have a person there when I answer. So I finally get a call from a live person who informs me that my account is a month past due!
About this time I remembered another "we need more info" letter arriving a few weeks ago that I had file-13'd.
When I figured out what the 4377 he was on about, I went ballistic.
Next day, I got a bill from Lane Bryant Credit Card with the right amount for what I had ordered plus a ten-dollar late fee.
I didn't ask for the card, in fact I refused the account, yet there it was in all its gory. (GORY, not gLory. I know what I said.)
Well, yes, I paid the amount charged, because I did order the stuff. Then I called Lane Bryant and made several people's day by insisting that I wanted an apology, the account cancelled, and written notice that the account was cancelled at MY request.
"Well I'm sorry you feel that way, but there is no way we could have sent that without your authorisation."
Eventually, I got a direct line, no holds, no voicemail, to a live person at the issuing bank. Explained the sitch, told them the check had been mailed, and demanded that the account be closed the same day and the "per request" rider be posted.
I feel VIOLATED. It's a fairly minor thing, but it should not have happened. And where's the card, and the first bill?
I had a catalog in hand with several items marked, ready to call in for spring/summer outfits. (Total for two outfits and two extra tops, about $230.) Guess what? Wal-mart, Fashion Bug, and Cato's all have plus sizes too, Laney. And for less than your catalog, (4 skirts, 6 tops, AND a hat under $150) and WAY less than your store at the mall!
Thus the "cynical" mood of the moment. When a place I have trusted to deal fairly with me pulls this, it tends to disappoint me. At least I have options!
OK, rant over. Not gonna apologise, you could have skipped it!