First of all, I'm very grateful for all the comments to my previous post. I now feel somewhat silly for ever having imagined that I might not be in good company when it comes to messing up in service. Your stories did what all good stories do -- I laughed, cringed, and got introspective
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I used to work at a college library. I had a professorial patron who was my personal nemesis. I hated him with a fiery blinding passion, and I think he knew it, although I tried in my somewhat inept college student way to be polite to him. Certainly, my coworkers and supervisors all knew I couldn't stand this guy.
One day I managed to lose his campus ID card, which professors need for everything - not just to use the library, but the gym, the campus lounge, the copy center, and probably a bazillion places I'm not thinking of - while he was standing right in front of me. I did not do this on purpose! I was asked this repeatedly and I think my supervisors didn't really believe me. He gave me some books he wanted to check out, he gave me the card, and then... it just wasn't there.
I was not the only one to search the front desk area - far from it. The loss was recognized immediately. NO ONE could find it. It hadn't gone in the trash, in the drawer, or in my pockets. AFAIK, it was never seen again. He had to get a new one, which I think took a few weeks if it wasn't at the beginning of the semester, and he always looked at me askance after that. Maybe I did it on purpose subconsciously, but then why couldn't I find it when I was worried about losing my job?
The end of the story is that I did not, in fact, lose my job. I guess my supervisors eventually decided to believe me, or that the rest of my exemplary service made up for it. I hope that things will turn out at least as well for you. *hugs*
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