(no subject)
This one's not a "stupid story", per se, but it's something I don't understand, and maybe you guys can help me out with this one.
I get to work and there's a guy pulling up. He brings his computer in because he needs a new mouse, and it's got an old Serial style plug (you can't really find a mouse for it nowadays). I noticed it's a computer we built for him, so I grab an old one off the shelf and hand it to him, no charge. He starts talking about how he needs to get a new computer, and how he's probably going to buy a Dell. I pull up his invoice in the computer and we built this for him in October of 1997. He's not been in since, and he says it's run perfect. He's had exactly zero problems with it. The guy gives me the sheet listing everything in the new Dell, and while I can't hit the price exactly, I can come within about $35 of it. That's basically selling at our cost plus a few bucks more to cover all the little things that need to be covered. Even though he's had his current one that we built him for seven and a half years, with no issues at all, he says he'd rather just go with the Dell "because it's a little cheaper."
I don't know. If I bought something from a company and never had a single problem with their product for over seven years, and the difference in price was negligible compared to the cost of the item, I think I'd stick with 'em.
In the end we'll probably make more money off him now anyway, since his Dell will fuck up and he won't want to ship it back to wherever their current warranty repair place is. But it was just the principle of the whole thing. I wasn't about to go selling under cost to make him happy... obviously I won't see him for another seven years at the rate he's going so that'd be stupid, and we'd never make that loss back.
*shrug*
So how's everyone doing?
I get to work and there's a guy pulling up. He brings his computer in because he needs a new mouse, and it's got an old Serial style plug (you can't really find a mouse for it nowadays). I noticed it's a computer we built for him, so I grab an old one off the shelf and hand it to him, no charge. He starts talking about how he needs to get a new computer, and how he's probably going to buy a Dell. I pull up his invoice in the computer and we built this for him in October of 1997. He's not been in since, and he says it's run perfect. He's had exactly zero problems with it. The guy gives me the sheet listing everything in the new Dell, and while I can't hit the price exactly, I can come within about $35 of it. That's basically selling at our cost plus a few bucks more to cover all the little things that need to be covered. Even though he's had his current one that we built him for seven and a half years, with no issues at all, he says he'd rather just go with the Dell "because it's a little cheaper."
I don't know. If I bought something from a company and never had a single problem with their product for over seven years, and the difference in price was negligible compared to the cost of the item, I think I'd stick with 'em.
In the end we'll probably make more money off him now anyway, since his Dell will fuck up and he won't want to ship it back to wherever their current warranty repair place is. But it was just the principle of the whole thing. I wasn't about to go selling under cost to make him happy... obviously I won't see him for another seven years at the rate he's going so that'd be stupid, and we'd never make that loss back.
*shrug*
So how's everyone doing?