For those involved with customer service . . .
I thought ya'll might enjoy this article. I know it's for retail people, but I figure it could also double for Librarians, as well. I certainly remember running into almost everyone but the dog owners (because they knew better) on this particular list. http://www.associatedcontent.com/article/2996868/what_is_your_store_clerk_really_thinking.html?cat=46