(no subject)
Okay, guys, I'm fed up with Wal-Mart. 2 years there and it's the same thing every day. It's gotten incredibly boring, not to mention the frustration level with people not doing their jobs and it coming down on my ass because of it getting very high. I'm also tired of the lack of communication between management to the point where I've told members of management to their faces, "I'm not getting between you two, you two figure it out, and get back to me when you know what's going to happen."
The upshot is, I want a new, better-paying job. Right now I'm not even making $9 an hour for an overnight customer service manager position. Yes, I realize this means that I'll need to move, which isn't an issue. Unfortunately, I can't move until I have a job mainly due to my bills. The -where- I move doesn't worry me too much, but I'd like to find a job making at least $12-13 an hour. I'm going to put my resume below the cut. I don't have any certifications (yet), and don't have a degree (again, yet). I'm planning on attending college sometime after the fall of 2007, when my student loan is no longer defaulted.
Jason Ballew
20 Sanford
Mexia, Texas 76667
(254) 562-0311
Email: ballew@gamingtrend.com
JOB-RELATED SKILLS/EMPLOYMENT
Played numerous MMORPGS including: Everquest, Everquest II, Anarchy Online, Asheron's Call, Earth and Beyond, Dark Age of Camelot, Final Fantasy XI and World of Warcraft.
Actively involved in beta-testing numerous MMORPGs, including Anarchy Online, Asheron's Call, Asheron's Call 2, Dark Age of Camelot, Neocron, Jumpgate, Earth and Beyond, Shadowbane, Everquest II, World of Warcraft and The Matrix Online.
Served as a member of customer support staff for MMORPGs, including Everquest (spent nearly six months as an Apprentice Guide), and Anarchy Online (Generation 10, member of both Operations Department and Bug Hunters).
Involved in internet gaming in some form since 1991, including text-based gaming as well as PC and console gaming.
Reviewer and reporter for video and computer gaming website (http://www.gamingtrend.com) since November 2004.
SKILLS
Internet experience dating back to 1991 on various systems.
Computer literate on DOS, Windows, and Macintosh platforms.
Knowledgeable of most office software including Microsoft Office.
Customer service skills from various periods of employment.
Working knowledge of basic Windows peer to peer networking.
Working knowledge of desktop computer hardware troubleshooting on Windows platform.
In-depth knowledge of operating system troubleshooting including registry editing.
TECHNICAL-RELATED EMPLOYMENT
11/03 - Current Various
Wal-Mart Mexia, TX
Excellent record in several positions including layaway runner, electronics department salesperson, cashier and customer service manager. Duties included stocking and pricing shelves, assisting customers in locating product, giving advice on product purchases, checking customers out and managing the front end cashiers and preparing the front end for next day’s business.
11/02 - 12/02 Technical Support Specialist
Spherion Technology Dallas,TX
Under contract for an insurance company performing internal help desk support, primarily dealing with security issues including domain and intranet passwords, and routing issues to the proper corporate departments as necessary.
2/01 - 11/02 Customer Interaction Agent
Stream International, Inc. Dallas, TX
Supported end users for a major computer manufacturer. Provided hardware troubleshooting, software uninstallation / reinstallation support, Windows-based operating system troubleshooting including registry edits when applicable, reinstallation of Windows-based operating systems, troubleshooting and configuration of dial-up, peer-to-peer and broadband network connections. Handled advanced issues as requested by supervisors, including issues beyond the scope of other technicians. Handled customer service issues. Dispatched hardware as needed.
1/00 - 5/00 Level One Help Desk
Tascor, Inc Tampa, FL
Manned level one help desk phone. Routed callers who chose the 'operator' extension to the proper department for assistance with their computer-based issues. Handled basic technical support calls with a variety of products, primarily tax-related, NT and firewall password related, and hardware/software requisitioning.
7/98 - 12/98 Technical Support Specialist
Computer Generated Solutions, Inc. Tampa, FL
Supported customers over 900 phone line with problems related to 3Com/U.S. Robotics Sportster brand modems. Also helped with Windows 95, 3.1, 98, and NT related questions with the modems as well as Macintosh. Common issues were IRQ conflicts, init strings, s-registers, and other basic modem troubleshooting techniques.
6/97 - 9/97 Consultant
Taos Mountain Software San Jose, CA
Under contract to Sun Microsystems in Mountain View, CA as Move Team System Administrator. Jobs performed included decabling and recabling of Sun SPARCstation machines in before and after physical moves from office to office and campus to campus. Also included interviewing with users to determine what special needs if any needed to be met. Also included setting up printers and adding machines to servers in NIS and NFS.
1/97 - 6/97 Customer Service Representative
Nevada County Community Network Grass Valley, CA
Handled telephone, e-mail, and in person technical support requests dealing with connecting Macintosh and Windows 3.1 and 95 machines to the internet through the ISP. Software included MacTCP, Eudora, Netscape, Mosaic, Microsoft Internet Explorer, and Trumpet Winsock.
1/97 - 6/97 Freelance Technical Support
Installed hardware and software, primarily in Windows 3.1 and 95 machines. Hardware installed includes memory SIMMs, hard drives, modem, ethernet cards, floppy drives, and sound cards. Also configured software to work on various systems.
8/94 - 5/95 Computer Lab Monitor
Southwest Texas State University San Marcos, TX
Department of Computer Science
Worked in the SWTSU computer labs as a monitor, help desk person, and technical support. Handled routine problems encountered by students in the VAX and 486 labs. Answered phone calls, sorted printouts, cleaned and performed minor service upon line and laser printers, and performed routine tape backups and other minor services as needed.
The upshot is, I want a new, better-paying job. Right now I'm not even making $9 an hour for an overnight customer service manager position. Yes, I realize this means that I'll need to move, which isn't an issue. Unfortunately, I can't move until I have a job mainly due to my bills. The -where- I move doesn't worry me too much, but I'd like to find a job making at least $12-13 an hour. I'm going to put my resume below the cut. I don't have any certifications (yet), and don't have a degree (again, yet). I'm planning on attending college sometime after the fall of 2007, when my student loan is no longer defaulted.
Jason Ballew
20 Sanford
Mexia, Texas 76667
(254) 562-0311
Email: ballew@gamingtrend.com
JOB-RELATED SKILLS/EMPLOYMENT
Played numerous MMORPGS including: Everquest, Everquest II, Anarchy Online, Asheron's Call, Earth and Beyond, Dark Age of Camelot, Final Fantasy XI and World of Warcraft.
Actively involved in beta-testing numerous MMORPGs, including Anarchy Online, Asheron's Call, Asheron's Call 2, Dark Age of Camelot, Neocron, Jumpgate, Earth and Beyond, Shadowbane, Everquest II, World of Warcraft and The Matrix Online.
Served as a member of customer support staff for MMORPGs, including Everquest (spent nearly six months as an Apprentice Guide), and Anarchy Online (Generation 10, member of both Operations Department and Bug Hunters).
Involved in internet gaming in some form since 1991, including text-based gaming as well as PC and console gaming.
Reviewer and reporter for video and computer gaming website (http://www.gamingtrend.com) since November 2004.
SKILLS
Internet experience dating back to 1991 on various systems.
Computer literate on DOS, Windows, and Macintosh platforms.
Knowledgeable of most office software including Microsoft Office.
Customer service skills from various periods of employment.
Working knowledge of basic Windows peer to peer networking.
Working knowledge of desktop computer hardware troubleshooting on Windows platform.
In-depth knowledge of operating system troubleshooting including registry editing.
TECHNICAL-RELATED EMPLOYMENT
11/03 - Current Various
Wal-Mart Mexia, TX
Excellent record in several positions including layaway runner, electronics department salesperson, cashier and customer service manager. Duties included stocking and pricing shelves, assisting customers in locating product, giving advice on product purchases, checking customers out and managing the front end cashiers and preparing the front end for next day’s business.
11/02 - 12/02 Technical Support Specialist
Spherion Technology Dallas,TX
Under contract for an insurance company performing internal help desk support, primarily dealing with security issues including domain and intranet passwords, and routing issues to the proper corporate departments as necessary.
2/01 - 11/02 Customer Interaction Agent
Stream International, Inc. Dallas, TX
Supported end users for a major computer manufacturer. Provided hardware troubleshooting, software uninstallation / reinstallation support, Windows-based operating system troubleshooting including registry edits when applicable, reinstallation of Windows-based operating systems, troubleshooting and configuration of dial-up, peer-to-peer and broadband network connections. Handled advanced issues as requested by supervisors, including issues beyond the scope of other technicians. Handled customer service issues. Dispatched hardware as needed.
1/00 - 5/00 Level One Help Desk
Tascor, Inc Tampa, FL
Manned level one help desk phone. Routed callers who chose the 'operator' extension to the proper department for assistance with their computer-based issues. Handled basic technical support calls with a variety of products, primarily tax-related, NT and firewall password related, and hardware/software requisitioning.
7/98 - 12/98 Technical Support Specialist
Computer Generated Solutions, Inc. Tampa, FL
Supported customers over 900 phone line with problems related to 3Com/U.S. Robotics Sportster brand modems. Also helped with Windows 95, 3.1, 98, and NT related questions with the modems as well as Macintosh. Common issues were IRQ conflicts, init strings, s-registers, and other basic modem troubleshooting techniques.
6/97 - 9/97 Consultant
Taos Mountain Software San Jose, CA
Under contract to Sun Microsystems in Mountain View, CA as Move Team System Administrator. Jobs performed included decabling and recabling of Sun SPARCstation machines in before and after physical moves from office to office and campus to campus. Also included interviewing with users to determine what special needs if any needed to be met. Also included setting up printers and adding machines to servers in NIS and NFS.
1/97 - 6/97 Customer Service Representative
Nevada County Community Network Grass Valley, CA
Handled telephone, e-mail, and in person technical support requests dealing with connecting Macintosh and Windows 3.1 and 95 machines to the internet through the ISP. Software included MacTCP, Eudora, Netscape, Mosaic, Microsoft Internet Explorer, and Trumpet Winsock.
1/97 - 6/97 Freelance Technical Support
Installed hardware and software, primarily in Windows 3.1 and 95 machines. Hardware installed includes memory SIMMs, hard drives, modem, ethernet cards, floppy drives, and sound cards. Also configured software to work on various systems.
8/94 - 5/95 Computer Lab Monitor
Southwest Texas State University San Marcos, TX
Department of Computer Science
Worked in the SWTSU computer labs as a monitor, help desk person, and technical support. Handled routine problems encountered by students in the VAX and 486 labs. Answered phone calls, sorted printouts, cleaned and performed minor service upon line and laser printers, and performed routine tape backups and other minor services as needed.