First work evaluation passed!
At work we have monthly evaluations of the tickets we answer from the players. 3 chosen at random are gone over in fine detail, and 10 from the rest are glossed over. The 3 are scored out of 25 and the 10 out of the last 25.
Noobs like me get it done weekly for the first month to help us learn to improve what we do. I passed with flying colors except I missed doing 1 thing in one of the 3 - the other report we write when we do something to an account, like reimburse an item lost in a bug in the game. Normally that would mean that ticket would be graded at 0 out of 25, but I just lost 10 for it because it was my first week doing them solo. I even earned 1 point for my creative answer!
We earn points for various things, like good attendance and extra good customer replies. Mine had been for answering well in the character I chose for my referee - a pirate one. :) We can redeem the points for all kinds of things, like swapping a shift day because of say a friend visiting form another city, or in-game stuff for the games we play.
Everyone is pleased with my progress and my supervisor said not to worry too much about the missed report, it happens,. He missed 2 of those reports in his first month. I said I even worked out I had missed it out, so he said to tell him and I could re-edit the Ticket, adding the missing internal report and not get marks deducted at all because I had noticed and corrected it. We can go over our week's reports on a Friday, he said.
This is meant to help us, not pick holes in us. We also get rated on spelling and grammar - mine was OK obviously, thankfully! I mean, with the spelling check, it isn't difficult to get spelling right! But we get graded on good grammar and good answers, being in character, using the under 13 filter for answers when needed, all that kinda stuff.
I said I was worried I asked too many questions, but I wanted to learn and get it right, and was told, no, I asked them and that was great! I was also told that the other staff have been sending emails to him (the supervisor)saying I ask good questions! So I am doing well and obviously fit in well too, and I really felt boosted by the praise. :)
Me happy. :)
Noobs like me get it done weekly for the first month to help us learn to improve what we do. I passed with flying colors except I missed doing 1 thing in one of the 3 - the other report we write when we do something to an account, like reimburse an item lost in a bug in the game. Normally that would mean that ticket would be graded at 0 out of 25, but I just lost 10 for it because it was my first week doing them solo. I even earned 1 point for my creative answer!
We earn points for various things, like good attendance and extra good customer replies. Mine had been for answering well in the character I chose for my referee - a pirate one. :) We can redeem the points for all kinds of things, like swapping a shift day because of say a friend visiting form another city, or in-game stuff for the games we play.
Everyone is pleased with my progress and my supervisor said not to worry too much about the missed report, it happens,. He missed 2 of those reports in his first month. I said I even worked out I had missed it out, so he said to tell him and I could re-edit the Ticket, adding the missing internal report and not get marks deducted at all because I had noticed and corrected it. We can go over our week's reports on a Friday, he said.
This is meant to help us, not pick holes in us. We also get rated on spelling and grammar - mine was OK obviously, thankfully! I mean, with the spelling check, it isn't difficult to get spelling right! But we get graded on good grammar and good answers, being in character, using the under 13 filter for answers when needed, all that kinda stuff.
I said I was worried I asked too many questions, but I wanted to learn and get it right, and was told, no, I asked them and that was great! I was also told that the other staff have been sending emails to him (the supervisor)saying I ask good questions! So I am doing well and obviously fit in well too, and I really felt boosted by the praise. :)
Me happy. :)