Yeh. I currently have a paid account, and I will be letting that lapse back into an unpaid one in the near future (think I've paid till sept). Its the "it's wrong if we say is wrong" attitude that is bothering me. And it doesn't look like that will be changing soon.
I really don't believe there is a place in existence (except in your own head, with your own views alone) where the attitude 'it's wrong if we say its wrong' isn't in existence.
However in the case of a contract where I pay money for a service, its wrong becase we say its wrong isn't good enough. It's wrong because it goes against our carefully worded terms of service which outline exactly what you can and can't do is a different matter, and is the norm virtually everywhere except here at the moment. Its a contract pure and simple, and if the contract is sufficiently unclear that I do not know where I'm allowed to tread until after I've had my account taken away, then that is a huge problem.
Nice clear ToS allow me to decide whether I want to be giving my money to this company. Ambiguous ToS means I can't make that decision. So I'll assume that I don't, and let my account lapse.
But I do, that means I expect to be treated as a paying customer. It means that the ToS is a contract which I have signed up to by providing payment for the service, indeed by having an account at all. I would not be happy with an insurance agreement that did not specify under which circumstances they would refuse to pay out, and this exactly the same problem, just with a smaller financial risk on my part (but still a non-negligable risk).
Terms of service - fine, however, remember that things do evolve, and the terms may and can be changed. Most companies keep that right as long as it's within law...
Things evolve. In the case of businesses this is due to either loss of revenue or legal pressure.
And I wouldn't say clarity is norm anywhere on web. I know several sites that don't have any terms. Mind you, most of them do offer ONLY free services, on the whim of the webmaster. The line is always edgy - I'm sorry, but I can't see there can be full clarity.I don't use these sites. And
( ... )
Reply
Reply
Nice clear ToS allow me to decide whether I want to be giving my money to this company.
Ambiguous ToS means I can't make that decision. So I'll assume that I don't, and let my account lapse.
Reply
Reply
But I do, that means I expect to be treated as a paying customer. It means that the ToS is a contract which I have signed up to by providing payment for the service, indeed by having an account at all. I would not be happy with an insurance agreement that did not specify under which circumstances they would refuse to pay out, and this exactly the same problem, just with a smaller financial risk on my part (but still a non-negligable risk).
Terms of service - fine, however, remember that things do evolve, and the terms may and can be changed. Most companies keep that right as long as it's within law...
Things evolve. In the case of businesses this is due to either loss of revenue or legal pressure.
And I wouldn't say clarity is norm anywhere on web. I know several sites that don't have any terms. Mind you, most of them do offer ONLY free services, on the whim of the webmaster. The line is always edgy - I'm sorry, but I can't see there can be full clarity.I don't use these sites. And ( ... )
Reply
Reply
Leave a comment