dementio
AGAIN WITH THIS
seriously? Seriously Verizon? We're doing this again? Apparently we're doing this again.....
So for the last two weeks I've been getting letters in the mail from Verizon Avenue (A SUBSIDARY OF VERIZON. SRSLY, IT IS NOT GOOD WHEN I HAVE TO EXPLAIN THIS TO PEOPLE WHO ACTUALLY WORK FOR VERIZON) saying that their internet service will no longer be available in my building and I need to contact Verizon Online now so that my service is not interrupted at the end of the month. They gave me a phone number and said I could switch online and everything.
As if things with Verizon are ever that easy.
1. I checked online. Apparently Verizon Online is not available at my residence. Which makes no sense because I had Verizon Online service here last August.
2. I then talked to a representative in a live chat room about if their service was actually available, which it should be. She said she couldn't help me and gave me a number to call.
3. I called the number in the letters that were mailed to me. I talked with a very helpful guy named Kevin who spent 20 minutes checking my account information to make sure everything was correct. Poor Kevin got so confused he gave up and transferred me to a customer service rep who has experience dealing with switches from Verizon Avenue to Verizon Online. The line promptly disconnected and was picked up by an automated menu whose options were not the least bit helpful.
3. Frustrated, I called the number given to me by the live chat help person which ended up being the billing department. They said they couldn't help me and were going to transfer me to technical support. Woman had a serious attitude problem, I guess I interrupted while she was filing her nails....
4. The number I was given for technical support got me to a bright and chipper woman who was absolutely no help at all. I had to explain to her (3rd person today) what Verizon Avenue was, I don't think subsidary was in her vocabulary because she kept saying she didn't understand what I was talking about. I then asked for her to simply look up if Verizon Online Highspeed Internet is available at my residence and she said she couldn't do that. Instead she gave me the number of a customer service rep and transferred me.
5. This got me to William. Thank you, William, for being the only person with half a brain in this whole freaking operation. William also had never heard of Verizon Avenue, but I liked him right away because he actually asked me my NAME. He didn't pick up the call and immediately ask "What's your verizon phone number? your address? can you spell your first and last name so I can verify your information?" No, Bill (he introduced himself to me as Bill) Asked me my name and what he could do for me. While looking up my account information He asked me how I was doing today. I swear to the gods he was the only actual human being employed at Verizon. This is what Bill told me....
I actually have Verizon High speed Internet service already. I'm signed up for Verizon Online and my service ends in August. I don't need to change anything or transfer anything because there's nothing to change or transfer, I already have what I would be changing to. There was nothing for him to do because there isn't actually anything to do and he agreed that it was strange that I was getting letters in the mail about this.
........
So fuck you very much Verizon. You also don't actually provide tv service here either - you only provide direct TV which I can't use because I can't install a satellite dish and my only window faces North. Fuck you very very much.