i don't think i've ever been so frustrated.....
So I quit my job at Calltech yesterday. I took 3 calls and that was enough for me. Their system for taking calls is so fucked up and it's hard to help people and do your job correctly at the same time. Their whole trouble ticket system and customer service tools sucks ass. The ticket system that I used at the Help Desk in the Air Force was so much easier and if I couldn't solve the problem of whoever called in, I could take the issue to a supervisor or leave the office and go physically fix the problem myself on the customer's computer. I have a hard time being patient with computer illiterate people and that just isn't the job for me.
The disappointment I felt when I took my first call was horrible. It was some foriegn lady with a really strong accent and I could barely understand her. She was so much of a dumbass that she didn't know what version of Windows she had. The call took over an hour and I didn't even get her problem fixed. The second call I got wasn't bad. The lady was nice to me and explained that she wasn't pissed at me but she was pissed at Verizon.
The third call was where I called it quits though. Some older nasty sounding bitch had a shitbox ass computer that was going slow which resulted in the call being over an hour. Not to mention she didn't know shit and she was pissy. At one point, I was frustrated because I couldn't figure out what was causing her to not be able to get online and I heard her whisper to someone that was there with her. She said "He doesn't know what the hell he's doing." I've never wanted to go off on someone so bad in my life. Here I was, trying to help her the best I could, and the fuckin bitch has the nerve to talk shit. I eventually gave her some bullshit reason to get her off the phone so I could end the call.
After that, I took my lunch break and didn't come back. I knew if I got one more shitty person on the phone, I would have lost my fucking mind and I would have got fired anyway. I should have learned my lesson with call centers when I worked at Teleservices Direct. I'm an angry and depressed person in the first place and I can't take it when I try to help people and they feel the need to talk shit. COMPUTERS ARE NOT THAT HARD TO UNDERSTAND!!!! I fuckin hate people who are retarded with computers. I wanna slap the dog shit out of the people who try to use one and don't know shit.
So now I'm gonna be more picky about the job I get. These past two jobs that I've had have been bullshit. People may say I'm a dumbass for quiting or whatever. I don't care. I WANT a job. At the same time though, I want a job that I'll be content with doing. Call center jobs are NOT for me.
The disappointment I felt when I took my first call was horrible. It was some foriegn lady with a really strong accent and I could barely understand her. She was so much of a dumbass that she didn't know what version of Windows she had. The call took over an hour and I didn't even get her problem fixed. The second call I got wasn't bad. The lady was nice to me and explained that she wasn't pissed at me but she was pissed at Verizon.
The third call was where I called it quits though. Some older nasty sounding bitch had a shitbox ass computer that was going slow which resulted in the call being over an hour. Not to mention she didn't know shit and she was pissy. At one point, I was frustrated because I couldn't figure out what was causing her to not be able to get online and I heard her whisper to someone that was there with her. She said "He doesn't know what the hell he's doing." I've never wanted to go off on someone so bad in my life. Here I was, trying to help her the best I could, and the fuckin bitch has the nerve to talk shit. I eventually gave her some bullshit reason to get her off the phone so I could end the call.
After that, I took my lunch break and didn't come back. I knew if I got one more shitty person on the phone, I would have lost my fucking mind and I would have got fired anyway. I should have learned my lesson with call centers when I worked at Teleservices Direct. I'm an angry and depressed person in the first place and I can't take it when I try to help people and they feel the need to talk shit. COMPUTERS ARE NOT THAT HARD TO UNDERSTAND!!!! I fuckin hate people who are retarded with computers. I wanna slap the dog shit out of the people who try to use one and don't know shit.
So now I'm gonna be more picky about the job I get. These past two jobs that I've had have been bullshit. People may say I'm a dumbass for quiting or whatever. I don't care. I WANT a job. At the same time though, I want a job that I'll be content with doing. Call center jobs are NOT for me.