Rude People
I've encountered more downs than ups this week. I'm just glad my work week is over and I'm totally looking forward to the pool party this weekend.
Tuesday...Brian and I decide to take a walk Kensington Market, Chinatown and Queen St. West. He was on a mission to get a new pair of shoes. As luck would have it, every pair he fancied didn't come in his size. Finally, he found the perfect pair at C-Squared. Problem was, it was the last pair. With the help of an insole, it fitted perfectly. The sales chick was so quick to ring up the sale that Brian didn't have the chance to try on the other shoe. While at the cash register, I stopped the girl and said, "I just wanna have a last look at the shoes". And to my surprise she said...in the cockiest voice I've ever heard a sales person say to me..."Why do you need to look at them??" Shocked by her response, I answered "I'm just checking for defects", while in the back of my mind I was thinking, "If there's a full refund policy, I wouldn't even bother". But we've never shopped there, and with most sale items...especially last items...some stores complete the transaction as a FINAL SALE. I walked out the store furious, still unable to grapple what had happened. I mean, I've had my share of BAD customer service...but THIS?! It was totally uncalled for! To make the situation worse, one of her co-workers stood just across from us and had this bitchy-ass smirk on her face. I felt reaching over the counter and smashing her fucking face to it. It drove me bananas.
And guess what the receipt said...
"No refunds. Exchange only".
A part of me was mad at Brian for not checking the shoes twice before buying them. If in fact there was something wrong, he wouldn't be able to get his money back. But for the most part, it was the lack of respect and service I got that made me furious. I know I didn't do anything wrong, nor did I even say anything to initate that sort of treatment.
Wednesday...I went to work with a happy-go-lucky outlook. I was, afterall, only working twice this week. How bad COULD it be. The morning started off with a near punch in the face by a patient. He got pissed at me for pricking his finger to check his blood sugar. I didn't just walk in and "do my job". I introduced myself, told him what I was doing...but he simply ignored me and pretended to sleep. And just right after I pricked his finger, I saw him raise his fist and nearly hit my face. Fortunately, The ACNP was kind enough to get it for me and his blood work. The patient apparently, tried to hit the blood tech as well. The unit and my assigned patients just made the day chaotic. I didn't even get to eat my lunch until five in the afternoon. What was supposed to be a one hour break, turned into 30 minutes. It was too close to the end of shift to take an hour for lunch, and I couldn't be bothered. I came home exhausted, but still keeping a positive outlook for the next day's shift.
Today...I came into to work thinking I would be assigned to the same patients. To my dismay, they kept the "boxer", gave me a post-liver transplant patient, and gave me two patients from medicine. We had patients from other uits take up some of our beds due to the lack of beds available on the original unit. I thought, "Great! My assignment can't be that bad today". Again, I nearly got knocked out by the same guy. The post-liver was complaining of abdominal pain. And one of te medicine patinets rang the fricking call bell every 5 minutes to check on ridiculous things (ie. "Is my IV supposed to have those little bubbles?" For crying out loud!!!!) The problem with taking patients from otehr units is having to reach the original doctor, since they don't leave their pager numbers. I found myself sitting by the phone calling location to page the doctor for me more than 5 times today. By the time I reached the phone, they hung up. Thus, the vicious cycle of having to call locating to page the doctor, and then waiting for their call started all over again. The medicine patient require vital signs take every 4 hours, frequent monitoring of urine output, an blood work almost around the clock. It drove be insane trying to balance everything. Doctors were writing orders left, right and center, that it barely gave me time to transcribe the new orders. By the end of my shiftm they were STILL putting in new things!!! OMG....
So when it came for me to give report to the oncoming nurse, she got pissed at me for not being to transcribe the new orders. In efforts to explain why I wasn't able to, she screamed right into my face and said, "It's ALWAYS busy here. You need to learn for to do things right". WTF?!?!?!?!?!?!
First of all, I didn't even get a proper break throughout the day.
Second, I was trying to nab the doctors when I had the chance to.
Third, I nearly got punched in the face...AGAIN.
Give me a fucking break. I stayed back an extra hour just to finish the goddamn paper work, for Christ's sake!!
And as I walked to the otehr side of the unit to say bye to Brian (he's working nights tonight and I was on days), I burst into tears of frustration and anger. I didn't mean to leave some work for her...night shifts don't even get that busy. I had to wait for the transplant team to co-sign suggestions from other medical staff before carrying out the orders...and by the time the transplant team got to it, it was my time to go home. I just wanted to get the hell out of there. I didn't want to hear the call bells going off. I didn't want to have to deal with phone calls. And I didn't want to deal with the endless running around.
It's just not my week.
=(
Tuesday...Brian and I decide to take a walk Kensington Market, Chinatown and Queen St. West. He was on a mission to get a new pair of shoes. As luck would have it, every pair he fancied didn't come in his size. Finally, he found the perfect pair at C-Squared. Problem was, it was the last pair. With the help of an insole, it fitted perfectly. The sales chick was so quick to ring up the sale that Brian didn't have the chance to try on the other shoe. While at the cash register, I stopped the girl and said, "I just wanna have a last look at the shoes". And to my surprise she said...in the cockiest voice I've ever heard a sales person say to me..."Why do you need to look at them??" Shocked by her response, I answered "I'm just checking for defects", while in the back of my mind I was thinking, "If there's a full refund policy, I wouldn't even bother". But we've never shopped there, and with most sale items...especially last items...some stores complete the transaction as a FINAL SALE. I walked out the store furious, still unable to grapple what had happened. I mean, I've had my share of BAD customer service...but THIS?! It was totally uncalled for! To make the situation worse, one of her co-workers stood just across from us and had this bitchy-ass smirk on her face. I felt reaching over the counter and smashing her fucking face to it. It drove me bananas.
And guess what the receipt said...
"No refunds. Exchange only".
A part of me was mad at Brian for not checking the shoes twice before buying them. If in fact there was something wrong, he wouldn't be able to get his money back. But for the most part, it was the lack of respect and service I got that made me furious. I know I didn't do anything wrong, nor did I even say anything to initate that sort of treatment.
Wednesday...I went to work with a happy-go-lucky outlook. I was, afterall, only working twice this week. How bad COULD it be. The morning started off with a near punch in the face by a patient. He got pissed at me for pricking his finger to check his blood sugar. I didn't just walk in and "do my job". I introduced myself, told him what I was doing...but he simply ignored me and pretended to sleep. And just right after I pricked his finger, I saw him raise his fist and nearly hit my face. Fortunately, The ACNP was kind enough to get it for me and his blood work. The patient apparently, tried to hit the blood tech as well. The unit and my assigned patients just made the day chaotic. I didn't even get to eat my lunch until five in the afternoon. What was supposed to be a one hour break, turned into 30 minutes. It was too close to the end of shift to take an hour for lunch, and I couldn't be bothered. I came home exhausted, but still keeping a positive outlook for the next day's shift.
Today...I came into to work thinking I would be assigned to the same patients. To my dismay, they kept the "boxer", gave me a post-liver transplant patient, and gave me two patients from medicine. We had patients from other uits take up some of our beds due to the lack of beds available on the original unit. I thought, "Great! My assignment can't be that bad today". Again, I nearly got knocked out by the same guy. The post-liver was complaining of abdominal pain. And one of te medicine patinets rang the fricking call bell every 5 minutes to check on ridiculous things (ie. "Is my IV supposed to have those little bubbles?" For crying out loud!!!!) The problem with taking patients from otehr units is having to reach the original doctor, since they don't leave their pager numbers. I found myself sitting by the phone calling location to page the doctor for me more than 5 times today. By the time I reached the phone, they hung up. Thus, the vicious cycle of having to call locating to page the doctor, and then waiting for their call started all over again. The medicine patient require vital signs take every 4 hours, frequent monitoring of urine output, an blood work almost around the clock. It drove be insane trying to balance everything. Doctors were writing orders left, right and center, that it barely gave me time to transcribe the new orders. By the end of my shiftm they were STILL putting in new things!!! OMG....
So when it came for me to give report to the oncoming nurse, she got pissed at me for not being to transcribe the new orders. In efforts to explain why I wasn't able to, she screamed right into my face and said, "It's ALWAYS busy here. You need to learn for to do things right". WTF?!?!?!?!?!?!
First of all, I didn't even get a proper break throughout the day.
Second, I was trying to nab the doctors when I had the chance to.
Third, I nearly got punched in the face...AGAIN.
Give me a fucking break. I stayed back an extra hour just to finish the goddamn paper work, for Christ's sake!!
And as I walked to the otehr side of the unit to say bye to Brian (he's working nights tonight and I was on days), I burst into tears of frustration and anger. I didn't mean to leave some work for her...night shifts don't even get that busy. I had to wait for the transplant team to co-sign suggestions from other medical staff before carrying out the orders...and by the time the transplant team got to it, it was my time to go home. I just wanted to get the hell out of there. I didn't want to hear the call bells going off. I didn't want to have to deal with phone calls. And I didn't want to deal with the endless running around.
It's just not my week.
=(