(no subject)
I get a call, and this lady is pissed. She starts off with "Hello Dumbfuck! You must be, because you work for your dumbfuck company full of dumbfucks! So, my computer is ate up with viruses now, your software sucks, and that virus removal tool you sent me asks for an activation code"
Me: Ma'm, no, Malware Bytes does not ask for an activation code, ever. You clicked on the wrong link, a lot of people click on the advertisement instead of the actual link.
Her: SHUT THE FUCK UP YOU RETARD! I DID EXACTLY WHAT THE FUCK I WAS SUPPOSED TO DO YOU FUCKING MORON! DUMBFUCK! I TOLD YOU!
Me: MAM, I AM TRYING TO HELP YOU, BUT I WILL NOT TOLERATE YOU TALKING TO ME THIS WAY. IF YOU CALM DOWN, MAYBE I CAN HELP YOU FIX YOUR COMPUTER.
She calms down, we try a lot of things, her computer can not start up in Safe Mode, or ANY mode, for that manner, just regular start up, where her screen is immediately covered with a message from the virus. I try everything I can.
Me: Do you still have you restore discs that came with your computer? At this point there is nothing I can do.
Her: No, my husband moved them somewhere. I can't find them because I can't go through all that right now. He died a week ago.
Me: I'm....so sorry. I wish there was something more I could do for you.
Her: Its okay....bye.
All this while 5 chat windows are open where I'm doing chatroom support.
Days like this make me hate my job.
In other news, my Nine Inch Nails Downward Spiral shirt came in. That is one good thing.
Me: Ma'm, no, Malware Bytes does not ask for an activation code, ever. You clicked on the wrong link, a lot of people click on the advertisement instead of the actual link.
Her: SHUT THE FUCK UP YOU RETARD! I DID EXACTLY WHAT THE FUCK I WAS SUPPOSED TO DO YOU FUCKING MORON! DUMBFUCK! I TOLD YOU!
Me: MAM, I AM TRYING TO HELP YOU, BUT I WILL NOT TOLERATE YOU TALKING TO ME THIS WAY. IF YOU CALM DOWN, MAYBE I CAN HELP YOU FIX YOUR COMPUTER.
She calms down, we try a lot of things, her computer can not start up in Safe Mode, or ANY mode, for that manner, just regular start up, where her screen is immediately covered with a message from the virus. I try everything I can.
Me: Do you still have you restore discs that came with your computer? At this point there is nothing I can do.
Her: No, my husband moved them somewhere. I can't find them because I can't go through all that right now. He died a week ago.
Me: I'm....so sorry. I wish there was something more I could do for you.
Her: Its okay....bye.
All this while 5 chat windows are open where I'm doing chatroom support.
Days like this make me hate my job.
In other news, my Nine Inch Nails Downward Spiral shirt came in. That is one good thing.