Can you hear which finger I'm extending now? Good!

[xequalsfun]

I recently got a $220 cell phone bill from T-Mobile.

Comments

[stalwartkumquat]

i feel exactly the same way about Verizon. your situation sounds especially thorny, since it involves some relatively intricate weirdness; i hope that works out in $80 fashion.

putting aside that blog post I did forever ago about getting a new mobile phone, i've had two noteworthy Experiences o' Crappiness with Verizon over the past year, one related to my home phone, and one related to getting DSL installed. both ordeals lasted for months, mostly because, like you, i didn't have the time to call them back and really work through the problem. both were related to billing issues (namely, them charging me for services i wasn't receiving, resulting in me refusing to pay the bill, resulting in them cutting off my service), and both were eventually resolved in very acceptable ways once i put the time and effort into speaking with their service reps, who were usually pretty patient -- though i also admit that i tend to go out of my way to be really chipper on these calls, since i feel belligerence tends to breed belligerence in these situations.

but what's up my butt about all this is, isn't it kind of a bitch that we're the ones who have to put in the legwork because they screw something up in the first place? why don't they call when they say they will? why don't they give us the benefit of the doubt? why is *lack* of trust the default position of these companies, when the vast majority of people are, in fact, not trying to dick them over?

[eustacia42]

Agreed.

[xequalsfun]

That's a pretty bold claim to end with. I'm sure the customer service people get plenty of calls from people who are trying to dick them over, and I'd be hesitant to say who was in the majority. Just because people who work at customer service are often stupid jerks doesn't mean that the people they talk to aren't often more stupider jerks.