Do unto others... A customer services parable
Belgian mobile phone provider Mobistar has a terrible customer care reputation. Really bad. So a Flemish TV show decided to go after them in a rather ingenious manner.
The result is a ten-minute YouTube video *. It's in Flemish ** with English subtitles, and is completely SFW. I enjoyed it enough to want to share. It's available by following this link to the YouTube site.
* Actually, it was aired on Belgian state TV (VRT 1) in January 2011, but this is the version available to the world at large.
** The Belgian version of Dutch. It is less harsh-sounding than Dutch Dutch. If you speak Afrikaans it shouldn't be too hard to understand.
The result is a ten-minute YouTube video *. It's in Flemish ** with English subtitles, and is completely SFW. I enjoyed it enough to want to share. It's available by following this link to the YouTube site.
* Actually, it was aired on Belgian state TV (VRT 1) in January 2011, but this is the version available to the world at large.
** The Belgian version of Dutch. It is less harsh-sounding than Dutch Dutch. If you speak Afrikaans it shouldn't be too hard to understand.