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Important Message for iPhone Users
Recent iOS updates may cause iPhone Mobile Authenticators to reset, preventing account access. When you update your phone's OS, we recommend taking any one of the following precautionary steps:
• Sign up for the free SMS Protect service. In the event of a lost, broken, or accidentally reset authenticator, users with SMS Protect can remove the old authenticator from their account with a texted security code. For more information, visit the SMS Protect FAQ.
• Update over Wi-Fi. We have received reports that iPhones that are updated over Wi-Fi, rather than through a computer, are less prone to accidental resets.
• Write down your authenticator's Serial Number and Restore Code so that you may restore your authenticator to your phone after the OS update is finished.
• Temporarily remove the authenticator before updating. Reattach the authenticator again once your iOS update is complete.
Source.
^Unsure if anyone saw this or what have you but it's useful nonetheless.
• Sign up for the free SMS Protect service. In the event of a lost, broken, or accidentally reset authenticator, users with SMS Protect can remove the old authenticator from their account with a texted security code. For more information, visit the SMS Protect FAQ.
• Update over Wi-Fi. We have received reports that iPhones that are updated over Wi-Fi, rather than through a computer, are less prone to accidental resets.
• Write down your authenticator's Serial Number and Restore Code so that you may restore your authenticator to your phone after the OS update is finished.
• Temporarily remove the authenticator before updating. Reattach the authenticator again once your iOS update is complete.
Source.
^Unsure if anyone saw this or what have you but it's useful nonetheless.