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Southwest did an extraordinary thing for me this past week, and I think part of what makes it extraordinary is that it seems to be Standard Operating Procedure for them.
As you all know, I flew SWA up to Minneapolis for Anime Detour this year, and had originally planned to fly back the following Tuesday until struck down by a bunch of marauding ( Read more... )
As you all know, I flew SWA up to Minneapolis for Anime Detour this year, and had originally planned to fly back the following Tuesday until struck down by a bunch of marauding ( Read more... )
Comments 2
This is their SOP.
I have also had to cancel / rearrange flights due to unforseen circumstances and the most I ever got charged was the $17 that the additional flight cost.
I was once returning to Providence from Chicago and the plane had a mechanical issue in Indianapolis. We landed to a barrage of firetrucks. We deplaned; SWA bought us all Subway sandwiches and got us on another plane as quickly as possible. I wrote to them about how well they handled the situation. Everyone on that plane got a voucher for another round trip flight.
When I fly to Florida for business, the closest airport that SWA flies into is Tampa, but it's well worth it for their service and their reputation.
Thanks for making it public.
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