good customer service
I was looking for some "crop top" style bras for weekends and travelling - no underwires, pull on, no fastenings, comfy, supportive - and found some offered on Amazon (marketplace) from Haines at a very reasonable price, especially considering they were being shipped from the US. Twin packs, two colours in each pack.
I ordered a pack listed as "white/heather". Now I don't know about you, but when I see the word "heather" applied to a colour, I sort of expect a muted mauve/pink, so I was surprised when the pack arrived today and it turns out the manufacturer thinks "heather" is a pale grey marl. I said so in my "seller feedback". (there was no photo of that colour combination)
An hour later my phone rang and a charming young American man called Sonny offered me another pack with the pink/white combination free of charge, to be sent out immediately. If I could change my feedback (not that I gave them a bad review, just that I found the colour name surprising) they'll look into amending the colour description.
I ordered a pack listed as "white/heather". Now I don't know about you, but when I see the word "heather" applied to a colour, I sort of expect a muted mauve/pink, so I was surprised when the pack arrived today and it turns out the manufacturer thinks "heather" is a pale grey marl. I said so in my "seller feedback". (there was no photo of that colour combination)
An hour later my phone rang and a charming young American man called Sonny offered me another pack with the pink/white combination free of charge, to be sent out immediately. If I could change my feedback (not that I gave them a bad review, just that I found the colour name surprising) they'll look into amending the colour description.