Pulling eyeteeth

Jun 18, 2009 13:02

Paola(Thu Jun 18 2009 15:52:52 GMT-0700 (Pacific Daylight Time))>

Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Paola G. How may I help you today?

June(Thu Jun 18 2009 12:53:15 GMT-0700 (Pacific Daylight Time))>

I was wondering what the difference was between Basic internet and Standard.

Paola(Thu Jun 18 2009 15:53:41 GMT-0700 (Pacific Daylight Time))>

I am more than happy to assist with your request for the difference between Basic internet and Standard.

Paola(Thu Jun 18 2009 15:54:12 GMT-0700 (Pacific Daylight Time))>

Road Runner Basic $31.95 /mo ----Road Runner Standard $46.95 /mo

June(Thu Jun 18 2009 12:54:24 GMT-0700 (Pacific Daylight Time))>

Right.

June(Thu Jun 18 2009 12:54:30 GMT-0700 (Pacific Daylight Time))>

But what's the difference between them?

Paola(Thu Jun 18 2009 15:54:38 GMT-0700 (Pacific Daylight Time))>

Please, give me a minute, while I research this information for you.

June(Thu Jun 18 2009 12:54:45 GMT-0700 (Pacific Daylight Time))>

I.e., what features do you get with standard that aren't in Basic.

Paola(Thu Jun 18 2009 15:55:22 GMT-0700 (Pacific Daylight Time))>

The differences are on the speed. I am looking for the speed

Paola(Thu Jun 18 2009 15:55:48 GMT-0700 (Pacific Daylight Time))>

Follow with me this: http://www.timewarnercable.com/SanDiego/learn/hso/roadrunner/speedpricing.html

June(Thu Jun 18 2009 12:56:15 GMT-0700 (Pacific Daylight Time))>

That doesn't tell me much.

June(Thu Jun 18 2009 12:56:20 GMT-0700 (Pacific Daylight Time))>

what's the actual bandwidth limit?

Paola(Thu Jun 18 2009 15:56:51 GMT-0700 (Pacific Daylight Time))>

I am so sorry I do not what is bandwidth?

Paola(Thu Jun 18 2009 15:56:58 GMT-0700 (Pacific Daylight Time))>

Could you help me?

June(Thu Jun 18 2009 12:57:18 GMT-0700 (Pacific Daylight Time))>

768 Kbps, 1.5Mbps, etc.

June(Thu Jun 18 2009 12:57:27 GMT-0700 (Pacific Daylight Time))>

It's a standard way of telling how fast the internet is.

Paola(Thu Jun 18 2009 15:57:26 GMT-0700 (Pacific Daylight Time))>

Sure

June(Thu Jun 18 2009 12:57:31 GMT-0700 (Pacific Daylight Time))>

So:

June(Thu Jun 18 2009 12:57:34 GMT-0700 (Pacific Daylight Time))>

How fast is it?

Paola(Thu Jun 18 2009 15:58:15 GMT-0700 (Pacific Daylight Time))>

More than 6 times the speed of DSL claim is based on Road Runner Standard download speed of up to 10 Mbps versus AT&T’s Express DSL download speed of up to 1.5 Mbps. Dial-up speed comparisons are based on Road Runner Standard download speed of up to 10 Mbps versus a 56K modem’s download speed of up to 56 Kbps. Actual speeds may vary. All other trademarks are the property of their respective owners.

June(Thu Jun 18 2009 12:58:22 GMT-0700 (Pacific Daylight Time))>

That doesn't tell me anything.

June(Thu Jun 18 2009 12:58:27 GMT-0700 (Pacific Daylight Time))>

DSL has different speeds.

June(Thu Jun 18 2009 12:58:32 GMT-0700 (Pacific Daylight Time))>

How fast is it in numbers.

June(Thu Jun 18 2009 12:58:35 GMT-0700 (Pacific Daylight Time))>

Just give me the numbers.

Paola(Thu Jun 18 2009 15:58:36 GMT-0700 (Pacific Daylight Time))>

Please, give me a minute, while I research this information for you.

Paola(Thu Jun 18 2009 15:58:47 GMT-0700 (Pacific Daylight Time))>

Sure

June(Thu Jun 18 2009 12:59:14 GMT-0700 (Pacific Daylight Time))>

The numbers for each package, please.

June(Thu Jun 18 2009 12:59:20 GMT-0700 (Pacific Daylight Time))>

I don't need to know the maximum for all packages.

Paola(Thu Jun 18 2009 15:59:33 GMT-0700 (Pacific Daylight Time))>

ROAD RUNNER BASIC AND LITE Download Speed 1.5 Mbps

Paola(Thu Jun 18 2009 15:59:43 GMT-0700 (Pacific Daylight Time))>

ROAD RUNNER STANDARD Download Speed 10 Mbps

June(Thu Jun 18 2009 12:59:49 GMT-0700 (Pacific Daylight Time))>

Thank you very much.
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