Communication, People! Learn It!
So, apparently, my pharmacy and/or my doctors office really suck.
A couple of weeks ago, I ran out of my medicine. I used my app to schedule a refill at my pharmacy. This was on a Thursday. The app says I can't pick them up any earlier than Tuesday. That's overly long, but okay. So I wait. Then, on Monday, I get voicemails from both the pharmacy and the doctor's office, saying I can't get refills until I go in for an office visit. Cue grumbling. This is annoying; an office visit that consists of nothing more than my walking in and saying 'Hey, I need a refill' and the doctor saying, "Okay, here you go' is a waste of time and money. But, whatever.
So, I schedule an appointment, but I can't get in until nearly two weeks later. While on the phone with my doctor's office, I ask if they can give me enough of my pills to last me until this appointment. Otherwise, I'm just going to have to do without for all that time. Lady half-heartedly says she'll leave a note for the doctor. Will you call me and let me know, I ask. No solid answer. And I never did get a call.
Today was the day of my appointment, so I get up a bit early and go in. Nurse checks my blood pressure, and unsurprisingly, it's high. I tell her I've been without my meds, and she starts fussing at me, saying why didn't I get a refill, etc. So I fuss back, that I did ask. I did everything I could do; it's not my fault I couldn't get in any earlier, and it's not my fault the lady on the phone was a complete flake. Grr.
Then! She's tinkering around with their computer system, and she tells me two things that made me very annoyed. First, apparently there was NO requirement for me to have an office visit before they'd refill my meds. They wanted me to come in before my next round of refills, but that's it. But that is NOT what I heard from both my pharmacy AND this doctor's office. Fucking hell. And! If that wasn't bad enough, she says that someone DID call in a short refill for me. But no one bothered to fucking tell me! Argh! So, basically, I've been off my meds for two weeks or more for no reason, other than someone else's blatant stupidity.
I'm changing my pharmacy after this, that's for damn sure. I don't know how much of it was their fault, and how much was the doctor's office's fault, but at this point I don't care. I've been annoyed at my pharmacy for a while now; they robocall incessantly when you've got refills coming up, and each time the damn robot calls, it leaves a message. I swear, I cleaned out my voicemail box a little while ago, and I had nearly twenty messages that were just the stupid robocalls. That's been annoying for a long time, but it wasn't enough to make it worth the trouble of transferring everything. Well, now it is. With this bullshit happening, plus that, I've had it. I'm switching to the pharmacy Mom uses; they're not in town, but she likes them.
Ugh. This day is not off to a good start...
A couple of weeks ago, I ran out of my medicine. I used my app to schedule a refill at my pharmacy. This was on a Thursday. The app says I can't pick them up any earlier than Tuesday. That's overly long, but okay. So I wait. Then, on Monday, I get voicemails from both the pharmacy and the doctor's office, saying I can't get refills until I go in for an office visit. Cue grumbling. This is annoying; an office visit that consists of nothing more than my walking in and saying 'Hey, I need a refill' and the doctor saying, "Okay, here you go' is a waste of time and money. But, whatever.
So, I schedule an appointment, but I can't get in until nearly two weeks later. While on the phone with my doctor's office, I ask if they can give me enough of my pills to last me until this appointment. Otherwise, I'm just going to have to do without for all that time. Lady half-heartedly says she'll leave a note for the doctor. Will you call me and let me know, I ask. No solid answer. And I never did get a call.
Today was the day of my appointment, so I get up a bit early and go in. Nurse checks my blood pressure, and unsurprisingly, it's high. I tell her I've been without my meds, and she starts fussing at me, saying why didn't I get a refill, etc. So I fuss back, that I did ask. I did everything I could do; it's not my fault I couldn't get in any earlier, and it's not my fault the lady on the phone was a complete flake. Grr.
Then! She's tinkering around with their computer system, and she tells me two things that made me very annoyed. First, apparently there was NO requirement for me to have an office visit before they'd refill my meds. They wanted me to come in before my next round of refills, but that's it. But that is NOT what I heard from both my pharmacy AND this doctor's office. Fucking hell. And! If that wasn't bad enough, she says that someone DID call in a short refill for me. But no one bothered to fucking tell me! Argh! So, basically, I've been off my meds for two weeks or more for no reason, other than someone else's blatant stupidity.
I'm changing my pharmacy after this, that's for damn sure. I don't know how much of it was their fault, and how much was the doctor's office's fault, but at this point I don't care. I've been annoyed at my pharmacy for a while now; they robocall incessantly when you've got refills coming up, and each time the damn robot calls, it leaves a message. I swear, I cleaned out my voicemail box a little while ago, and I had nearly twenty messages that were just the stupid robocalls. That's been annoying for a long time, but it wasn't enough to make it worth the trouble of transferring everything. Well, now it is. With this bullshit happening, plus that, I've had it. I'm switching to the pharmacy Mom uses; they're not in town, but she likes them.
Ugh. This day is not off to a good start...