You know I try to be nice and polite at work. I do not scream when everyone is talking so loud around me that I can't understand the customer on the phone. I don't say anything when one of the phone coworkers hasn't come in all week and we're short by another person already (due to them being on vacation). I don't say anything when they change what we can tell the public for the fourth time in the morning alone. I don't say anything when I get left on the phone all by myself after my lunch and no one gets on to help me (mostly because any mention that I need help has always been met with a negative). I don't say anything when the umpteenth customer vents on me (well, other than I'm sorry and I understand, but I'm sorry there's nothing we can do) because we've been unable to produce anything for over 2 weeks now.
I've been on the phones every work day since we went down. Everyday. Roughly 80 calls each day all madder than the last because of this outage. And you know what I get? I get told four different times today that people are saying my unit is saying something wrong and we need to watch what we say, but nothing is said to the rest of the office. Just as though the public can't speak to anyone but my unit.
And then! We get told late in the afternoon that we've been accused of being rude. All I've said for the last two weeks is 'I'm sorry' and my whole unit gets told how we have to be extra careful because the Governor's Office is mad at us!
You know what? I didn't cause the computers for the whole damn building to crash. I'm not on the team that isn't getting them back up. I'm not the news that is erroneously reporting us as up when we aren't. I'm not the supervisor that didn't tell the rest of the office not to say whatever wrong to the public on the phone. I'm not the one that yelled in the middle of the office because they were mad about some customer yelling at them.
I'm the one with the headache the size of the planet and a raspy voice that is giving out. I'm the one nearly in tears because my supervisor constantly believes everyone else before their own people. I'm the one eating chocolate in hopes of keeping up my spirits I'm the one trying to get someone in the other units to answer because they could help this customer on the line when I can't and not getting anyone to answer. I'm the one trying to explain why no one has called a customer back when I have no fucking clue and I can't get anyone to answer their line to be able to even ask.
So. If I try to tell the Governor's Office about our working conditions I'll end up in lots of trouble. Try to get anyone outside my unit to answer their phones and I get told how hard they have it. Try to get my supervisor to get another person on the phones with my unit and get told to deal with it.
And I know that everyone has it bad right now. I know that the rest of the office is just as stuck as me for trying to help the customers. I'm not trying to say they are better off than me. I'm just saying it is getting to people and it all rolls down to my unit it seems.
Oh, and then my phone broke this afternoon and now it won't beep on a new call. I kid you not.
Can I hope that my lottery ticket for tonight wins big so I don't have to go tomorrow?
I had prompted several things to the Star Trek XI Kink Meme in the hopes someone would like one enough to write me something, but, while they are getting seconds, no bites. I prompted a couple of dark-ish prompts because I didn't want to write them for fear of making them waaaay too dark. Right now I'm thinking of writing one of those and making it pitch black dark.
I wrote a bunch of smut for the ST XI Kink Meme over the weekend and fluff for the NCIS: LA fic exchange. I think I'm due for writing something dark and mean. Unless I get distracted by smutty fic to read.