(no subject)
since i can't get to sleep, i guess i'll just update this little space of mine.. it has been long..
the past few months have been a mad rush & its been 4 months since i'm in this job. how fast time flies, we have all been through so much. the crazy times when we received a large influx of reservations from the staff during the staff preview for hotel stays, the influx of calls that we received when we were opened for public room reservations, the crazy number of calls that were received when news got out about the casino's opening and universal studios sneak peeks.
many days i look forward to going to work, and i always tell myself that i love my job. it's true, i really do love my job. i love the challenges it brings, the crazy amount of stuff that we have to know at our fingertips & having to communicate with people without having to see them face to face.
but lately, it seems like i'm going to crumble. :( its getting a little bit too much to take, or perhaps, i'm just not mentally and physically prepared for it. but i know & i know that its going to be fine once everything stablizes. its sad when peeps say that our customer service sucks because we dont provide them with the information that they want. what people dont know is that we get information updates in bits and pieces, and sometimes they blame us for withholding information from them or not providing accurate information. there are alot of (last minute) decisions that the top management make which are beyond our control, and we get complaint against or blamed for it.
its hard to handle such negative feedback, although they dont come to me on a daily basis. for every 100 calls i get, 1 will go wrong. however, these 99 positive phone calls are not enough. 99 people thank you, but 1 person negative comments are enough to bring you down, and lets just say it doenst give you a good feeling. you will feel like crap & feel like you're being trampled on.
i need to learn to take such comments with a pinch of salt, to feel numb and not be affected by it, and instead to learn and improve from it. i know that i really do try my best to provide the best that i can, and i'm sorry if it doesnt meet or match up to your expectation.
people vent their anger on us when they are not able to get what they want. working here has made me seen the really ugly side of people, and i'm disgusted by it, the way they behave, the way they react, etc.
thank God for a team of very good and responsible supervisors and managers who are willing to take the shitzz out of our hands for us, for willing to handle the complaints. at least i know that my superiors are always there to help us when things go wrong. :)
i think what i need now is a really good getaway and break.. but i know, this wouldnt come so soon.
whatever it is, i'll still try my best to handle each call with optimism & do the best that i can.
being in this industry for 4 months have made me think twice about my future, is this what i really want to do? do i see myself in here 5/ 10/ 20 years down the road, in the service industry regardless of the department/ organization i'm in?
i need a big push & kick from someone who is able to motivate and inspire me, before i'm on my way to resigning from the workforce and do what makes me happy most. otherwise, i'll always be stuck in this vicious cycle of going to work and slogging my guts out working just like every Singaporean out there.
i need to learn how to live & enjoy life. i need to take that BIG leap & i'll be on my way to doing something greater than working. sigh.
i guess its just one of those (rare) days that i feel like this..