Direct Payments Temporary Support Agency
Well the councils Direct Payments department are Finally getting on with the £1242 overcharge by the previous agency. They also lost my papers! They only rang me Monday to make sure I was paying the increased £42.85 a week And this lady knew Nothing about the overpayment to the agency because I'm ill/knackered /confused by two invoices with the Same number but different amounts etc. Well she got on the case! Today a text from the old agency, they're looking into it and will let me (and council) know the outcome on Friday. All it takes is One support Professional to do their job and the agency are panicked into getting on with it after ignoring my first contact in January and my I'll report you in February. If Direct Payments Support Service got onto it Instead of Losing my paperwork this could have been sorted Months ago. Fingers crossed for Friday :-)