Travelling up north
I'm heading up north tomorrow to see
kalypso_v and
julesjones and
auntygillian. I had to book a ticket at short notice as I didn't want to commit until I was sure I still had a voice after Orbital.
Found tickets on Trainline, but was unable to buy them as it's too close to the date to mail them to me and Poole station lacks the necessary electronic machine to print out the tickets. Bournemouth doesn't have one either. Grrr.
Went to bed stressed and with a sore shoulder.
This morning, I decided to try and phone Poole station to see if there was any way of collecting tickets there. Not listed in phone book. No surprise there...
Phoned the only number I could find in my phone book for South West Trains (Wareham station). Human being gave me a customer service number 0845 6000650 which I rang with some trepidation. (A lot of these numbers now use voice recognition and my voice is usually to bad to work with them - besides, there was the risk of going through the entire process and then finding I couldn't collect the ticket in any case.)
Amazingly, only one button press got me to a human being who said that someone from ticket sales would ring back in about 20 mins.
They did. And within 20 mins. Not only that, the English gentleman on the phone found a way to collect my ticket from the station and came up with a return route that was £10 cheaper than the best one I'd found on the web.
All hail South West Trains!
kalypso_v and
julesjones and
auntygillian. I had to book a ticket at short notice as I didn't want to commit until I was sure I still had a voice after Orbital.
Found tickets on Trainline, but was unable to buy them as it's too close to the date to mail them to me and Poole station lacks the necessary electronic machine to print out the tickets. Bournemouth doesn't have one either. Grrr.
Went to bed stressed and with a sore shoulder.
This morning, I decided to try and phone Poole station to see if there was any way of collecting tickets there. Not listed in phone book. No surprise there...
Phoned the only number I could find in my phone book for South West Trains (Wareham station). Human being gave me a customer service number 0845 6000650 which I rang with some trepidation. (A lot of these numbers now use voice recognition and my voice is usually to bad to work with them - besides, there was the risk of going through the entire process and then finding I couldn't collect the ticket in any case.)
Amazingly, only one button press got me to a human being who said that someone from ticket sales would ring back in about 20 mins.
They did. And within 20 mins. Not only that, the English gentleman on the phone found a way to collect my ticket from the station and came up with a return route that was £10 cheaper than the best one I'd found on the web.
All hail South West Trains!