Total Bankers...
When you deal with a Bank Manager you expect (well I do, am I wrong?) a certain level of knowledge. Sadly I'm usually disappointed...
My debit card 'stopped working' last week, an ATM told me that the card was locked, and to contact my bank. There's money in the account, there should be no problem, so I went into the local branch and asked why the card was locked, and they checked it, and told me it was fine.
It's not. I won't work to pay for anything, nor would it work online yesterday for a transaction. Same problem...
So - I went into the branch again today (who shall remain nameless, tho they have a penchant for piggy paraphernalia) and asked for the manager, told her I was annoyed that her staff had lied when I'd been in previously, and that I was a bit screwed with no card. After checking the card, she announced that it was fine, and I pointed out that no - it wasn't, and that it should take some spotty twerp in a store to tell me my card's fubar'ed when my own bank cannot. She said 'maybe we should unlock the pin' and try that. I humoured her and said ok, and she said 'but we can only do that at the AMT outside'. Stunning... all the technology they have and we have to trek outside to the ATM. In goes the card, in goes the PIN, go thro options to 'unlock PIN' and what happens? "Service is unavailable, please contact your local branch".
After my little jig of joy, we went back inside where she announced that perhaps it's the chip in the card, and she'll order me a new one. It's not the chip I told her, pointing out that an online transaction doesn't involve the chip in any way at all. 'Let's order a new card anyway and see what happens'.
I left... my forehead dented and bruised from the wall-banging.
Is it just me??
My debit card 'stopped working' last week, an ATM told me that the card was locked, and to contact my bank. There's money in the account, there should be no problem, so I went into the local branch and asked why the card was locked, and they checked it, and told me it was fine.
It's not. I won't work to pay for anything, nor would it work online yesterday for a transaction. Same problem...
So - I went into the branch again today (who shall remain nameless, tho they have a penchant for piggy paraphernalia) and asked for the manager, told her I was annoyed that her staff had lied when I'd been in previously, and that I was a bit screwed with no card. After checking the card, she announced that it was fine, and I pointed out that no - it wasn't, and that it should take some spotty twerp in a store to tell me my card's fubar'ed when my own bank cannot. She said 'maybe we should unlock the pin' and try that. I humoured her and said ok, and she said 'but we can only do that at the AMT outside'. Stunning... all the technology they have and we have to trek outside to the ATM. In goes the card, in goes the PIN, go thro options to 'unlock PIN' and what happens? "Service is unavailable, please contact your local branch".
After my little jig of joy, we went back inside where she announced that perhaps it's the chip in the card, and she'll order me a new one. It's not the chip I told her, pointing out that an online transaction doesn't involve the chip in any way at all. 'Let's order a new card anyway and see what happens'.
I left... my forehead dented and bruised from the wall-banging.
Is it just me??