last post before bedtime

May 08, 2007 00:31

(since I'd planned on hitting the sack about an hour ago...)

Vodafone got back to me. My whine, to recap, was that a note had appeared on my account indicating that it had more than one owner (i.e. that it is a business account) and for this reason I couldn't view some billing information. However, the message appears and disappears pretty much at random. The final response, in all its glory, from Vodafone:Dear Mr Wade

The relevant department has concluded there investigation and they
have advised that the message you receive is a generic message; there
is no way to remove the message.

If you have any further queries, please call us on FreeFone 1907 and
we will be happy to assist you.

Yes, not only is the explanation utter rubbish, the guy managed to misspell my name. In fact, this was his second failed attempt at spelling it, having previously referred to me as "Mr Waidw". Ah, how I love telcos.

stupidity, vodafone, customer abuse

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