incompetent or ingenious?

Dec 30, 2006 13:00

My government-aided special savings account matures at the end of March, and to this end I have to submit a declaration that I've not broken any of the rules associated with the scheme. Reading through the paperwork I find I can submit this declaration online; bear in mind this is essentially a tax document of sorts, in that it's a pretty grievous offence in the eyes of the Revenue folk if you lie on it, but they're happy to accept a checkbox on a web form as a declaration. Go Revenue!

The Bank of Ireland website which is hosting the click-to-declare page then leads me to a page covering further options once the scheme has ended: increase, decrease or cancel the monthly contribution to the account. I try to click on one of the boxes and discover it's not an input box, it's a graphic. There's a note at the bottom of the page to the effect that they can't take this instruction on-line, you have to PRINT THE FORM and post it. NNNGH.

So now I'm trying to decide if this is a sort of incompetent not-getting-this-whole-intarweb-thing on BoI's part or an ingenious way to continue raking in cash, given that in the absence of any instruction the monthly contributions to the account will continue unabated until members of the Irish League of Procrastinators (motto: we'll get around to it) finally realise that it might be a good idea to send in that form we received months ago.

bank of ireland, stupidity, customer abuse, missing the point, money, irish government

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