while I'm complaining
May as well clear a few more items off the list of whines:Vodafone
- I can have either a paper bill or an electronic bill. If I choose the latter (I do) I get an email AND a text message telling me my new bill is online. I can't switch this off. I've asked, and they've not even understood the question. It's probably not in the three-ring binder.
- The online bill is randomly available in Mozilla. As in, sometimes it's there, sometimes it's not. I don't know what's at fault here; I got no help from customer care.
- The bill summary is incomprehensible. Right now it's telling me I've got €55.07 worth of an outstanding balance, but that's not taking into account (as best I can tell) my chosen payment package which gets me up to €75.00 worth of calls per month.
- Data time and call time aren't exchangable.
- The site is an overblown mass of animations and deeply nested stupidity; finding useful information in it (such as "What are my GPRS settings?") is needlessly difficult, and for some reason despite the proliferation of personal-use WAP-based phones, the various pages about accessing WAP and using your phone for data access are all filed in the Business section of the site.
- The aforementioned broken site.
- Frames, when the site is working.
- The WAP version of the site is readonly: you can't transfer money or do any of the other useful things. What's the point in that?
- The site that hosts information about my investment savings account also has difficulty with Mozilla; sometimes the login works, sometimes it throws me to a page that tells me the login failed, and sometimes it throws me to a page that says my session is in some way invalid.